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EARLY TERMINATION FEE HUGHES NET VOIDED THERE CONTRACT!!

Freshman

EARLY TERMINATION FEE HUGHES NET VOIDED THERE CONTRACT!!

I AM BEING CHARGED $145.00 FOR ETF I NEVER AGREED TO THIS CHARGE HUGHES NET INTERNET VOIDED THERE CONTRACT  BY NOT GIVING ME THE INTERNET SPEEDS THAT WERE EXPECTED ALSO HUGHES NET INTERNET DOES NOT SUPPORT ONLINE GAMING ALSO HUGHES NET INTERENET WILL NOT SUPPORT A CELL PHONE BOOSTER FOR MUCH NEEDED CELL COVERAGE IN MY HOUSE HUGHES NET HAS MY PERMISSION TO LISTEN TO CALL WITH REPRESENTATIVE STATING I DONT AGREE TO THIS 145.00 

13 REPLIES 13
Moderator

Re: EARLY TERMINATION FEE HUGHES NET VOIDED THERE CONTRACT!!

Hello big41,

 

Welcome to our community and thank you for your post. You are absolutely right, our service is not recommended for online, real-time gaming or cell signal boosters/extenders. I have located your account already, have opened a case and will do a full account review. 

 

Just to clarify, are you stating that when you called to cancel you were told about the early termination fee and opted to not cancel because you do not feel you should pay the fee? Or did you tell the agent you wanted to cancel and agreed to cancel but just told the agent you were not going to pay the fee?

 

Thank you,

Amanda

Freshman

Re: EARLY TERMINATION FEE HUGHES NET VOIDED THERE CONTRACT!!

I wanted to cancel but did not agree to the etf I cancelled because slow speeds ,gaming,and phone booster This is clearly on your end I paid my bill each month expecting internet that would be useful for what I needed however that was not the case
Professor

Re: EARLY TERMINATION FEE HUGHES NET VOIDED THERE CONTRACT!!

"I wanted to cancel but did not agree to the etf"

 

You agree to the terms of the service agreement (including the ETF) when you accept installation of the service. 

 

See http://legal.hughes.com/

Freshman

Re: EARLY TERMINATION FEE HUGHES NET VOIDED THERE CONTRACT!!

Hughes net did not provide me with fast internet and internet that would work for what I needed
Professor

Re: EARLY TERMINATION FEE HUGHES NET VOIDED THERE CONTRACT!!

Read the subscriber agreement:   "Stated speeds and uninterrupted use of service are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak hours. In addition, when connected to the Service using Wi-Fi, the user’s experience will vary based on the proximity to the Wi-Fi source and the strength of the signal, and its usage is subject to the Fair Access Policy."

 

http://legal.hughes.com/SubAgree-03-16-17.cfm

 

Freshman

Re: EARLY TERMINATION FEE HUGHES NET VOIDED THERE CONTRACT!!

In addition why was I never told when I signed up that I couldn't use Hughes net internet for gaming or cell booster ??
Professor

Re: EARLY TERMINATION FEE HUGHES NET VOIDED THERE CONTRACT!!

It seems you may not have done enough research about the service before signing up -- the information is there on the website.  

 

 

Assistant Professor

Re: EARLY TERMINATION FEE HUGHES NET VOIDED THERE CONTRACT!!


@maratsade wrote:

It seems you may not have done enough research about the service before signing up -- the information is there on the website.  

 

 


Yes, a little research goes a long way.

 

People who have other, better, options for Internet should never go with satellite. It is pretty hobbled compared to decent cable Internet and even many WISP systems. Satellite serves my wife and I fine for what we use it for but many can not, or don't want to, adjust to its limitations.

New Poster

Re: EARLY TERMINATION FEE HUGHES NET VOIDED THERE CONTRACT!!

Hughes net is screwing me too. I have a very sick son that needs a lung transplant. The only thing he can do pretty much is play his games on his ps4 pro. He cant play them with hughes net It kicks him off all the time. I have recently moved so they made me start over with the contract I told them i didnt want their services any longer Now they want me to pay over $400 to shut it off. Never again