Forum Discussion

Marivasq1's avatar
Marivasq1
New Member
5 years ago

Equipment

Was told I was purchasing equipment when I first got my service now they say that I didn’t purchase anything and that it can’t be purchased so I have to pay a leasing fee and supposedly everyone gets charged that fee. Why can’t I buy my own equipment then?!
  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Hello Marivasq1,

     

    Welcome, thanks for reaching out. I was able to locate your account and can confirm you have a business (SME) account with the lease option. As maratsade pointed out, this community is geared towards HughesNet residential customers; we have limited capabilities in handling SME accounts. Contact business support to escalate your concern regarding switching to the purchase option if it's possible: 1-800-347-3272

     

    Your patience and understanding are much appreciated.

     

    Thanks,

    Liz

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    Is your account business or residential? I ask because this community is only for residential accounts.

     

    My understanding is you can purchase your equipment up front.  A HN rep on this site will get back to you -- give them some time; it's not immediate.  

     

    Marivasq1 wrote:
    Was told I was purchasing equipment when I first got my service now they say that I didn’t purchase anything and that it can’t be purchased so I have to pay a leasing fee and supposedly everyone gets charged that fee. Why can’t I buy my own equipment then?!