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Equipment

New Member

Equipment

Was told I was purchasing equipment when I first got my service now they say that I didn’t purchase anything and that it can’t be purchased so I have to pay a leasing fee and supposedly everyone gets charged that fee. Why can’t I buy my own equipment then?!
2 REPLIES 2
Distinguished Professor III

Re: Equipment

Is your account business or residential? I ask because this community is only for residential accounts.

 

My understanding is you can purchase your equipment up front.  A HN rep on this site will get back to you -- give them some time; it's not immediate.  

 


@Marivasq1 wrote:
Was told I was purchasing equipment when I first got my service now they say that I didn’t purchase anything and that it can’t be purchased so I have to pay a leasing fee and supposedly everyone gets charged that fee. Why can’t I buy my own equipment then?!

 

Moderator
Moderator

Re: Equipment

Hello Marivasq1,

 

Welcome, thanks for reaching out. I was able to locate your account and can confirm you have a business (SME) account with the lease option. As maratsade pointed out, this community is geared towards HughesNet residential customers; we have limited capabilities in handling SME accounts. Contact business support to escalate your concern regarding switching to the purchase option if it's possible: 1-800-347-3272

 

Your patience and understanding are much appreciated.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.