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Extremely unhappy!

Freshman

Extremely unhappy!

I recently moved and made a very bad decision by getting Hughes net! I thought since dish was offering it how bad could it be? It only took me a week to learn the answer to that question! Within my first week of service my internet was slow and lagging and I had to turn all of my families phones off of wifi because they wouldnt work. I got over that and thought hey as long as I can use my firestick I'll be okay. Well my firestick is absolutely useless and dish on demand is no more. I've had to call them 9 times in the whole month I've been a customer and 7/9 of the representatives I talked to were hateful and one even hung up on me! When I would find one who tried to help me with discounts then the next one would delete it. Then came valentine's day when they auto paid my bill out of my account even though I didnt authorize autopay. Thats not even the worst part....they charged my card for $40 over what my bill should have been! I am just so done with Hughes net and want out! I have begged for them to please let me out of my contract or give me a reduced early termination fee. My internet is somehow always used up within 2 days of my bill rolling over and token fees are killing me! I just want out and to forget this ever happened
32 REPLIES 32
Distinguished Professor IV

Re: Extremely unhappy!

@Leahjones7 

 

Regarding the streaming, and just on the off chance that the phone reps didn't suggest this, did you make sure to turn off, or pause, the Video Data Saver if you were streaming in HD?  If streaming in HD, this needs to be done in order to avoid buffering.  

 

Regarding your data, that it's being exhausted within two days of reset suggests that something is using a ton of it.  One possibility is the Dish receiver.  Satellite TV receivers can use a lot of data, including for things other than On Demand viewing.  Because of this, HughesNet recommends against connecting a satellite TV receiver to the modem.  As well, streaming in and of itself can use a lot of data, especially if it's being done in HD.  To use Netflix's data rates, it's around 3GB per hour in HD, 700MB per hour in SD, and 350MB per hour in SD.  As well, I believe the Firestick automatically updates background images on a regular basis, which people have found to use quite a bit of data.  This should be disabled, though I don't personally know how to do so as I don't have one.  

 

Additionally, this thread may help with the high data usage.   

 

I'm sure a rep will reply regarding the billing, plus any other additional information they may have about the data usage.  The reps are on M-F from approximately 8AM to 5PM EST, so they should reply soon.  Smiley Happy


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Freshman

Re: Extremely unhappy!

Yes sir I've tried all of that and nothing helps. The only reason I have wifi is steaming so if I can't do it what's the point of having it? I understand everything takes it's own data but when it rolls over and I get my 20gbs back it's gone when we havent used it or even been at home. I dont want an internet service that I cant use and that I have to keep everything unplugged to preserve it
Professor

Re: Extremely unhappy!

Satellite internet is very different from terrestrial internet. Did you do any research on the service before subscribing? 

 

How long have you been a subscriber? (if only for a short time, your sales call may still be around and the Hughesnet reps on this site can pull it to see whether appropriate expectations were set; this may have a positive impact on the amount you will owe if you cancel). 

 

The reps and other subscribers on this site can help you learn how to manage the service.  Breaking your contract (without paying the ETF) without trying to learn how to manage your service will likely not be an option. 

 

 

Leahjones7 wrote:
I recently moved and made a very bad decision by getting Hughes net! I thought since dish was offering it how bad could it be? It only took me a week to learn the answer to that question! Within my first week of service my internet was slow and lagging and I had to turn all of my families phones off of wifi because they wouldnt work. I got over that and thought hey as long as I can use my firestick I'll be okay. Well my firestick is absolutely useless and dish on demand is no more. I've had to call them 9 times in the whole month I've been a customer and 7/9 of the representatives I talked to were hateful and one even hung up on me! When I would find one who tried to help me with discounts then the next one would delete it. Then came valentine's day when they auto paid my bill out of my account even though I didnt authorize autopay. Thats not even the worst part....they charged my card for $40 over what my bill should have been! I am just so done with Hughes net and want out! I have begged for them to please let me out of my contract or give me a reduced early termination fee. My internet is somehow always used up within 2 days of my bill rolling over and token fees are killing me! I just want out and to forget this ever happened

 

Distinguished Professor IV

Re: Extremely unhappy!


@Leahjones7 wrote:
but when it rolls over and I get my 20gbs back it's gone when we havent used it or even been at home.  

It's entirely possible that the satellite receiver or the firestick (if it's powered, even when the TV is off) is using it.  The satellite TV receivers can use data even when they're off, as they're not truly off, but in standby.  With DirecTV receivers, they use the data for guide updates, program descriptions, cast lists and similar things.  I also suspect that the instant watch movies that are sometimes available are also downloaded through the net instead of through DirecTV's own dish like they normally would be.  I imagine that Dish receivers are similar.  

 

I do understand your frustration, especially when streaming was your main motivation for signing up for HughesNet. 

 

I don't know if Dish has this, and this isn't to negate your frustration, but with DirecTV there's an alternative to using On Demand through the receiver, and that's being able to stream the same programs/movies directly from the DirecTV site.  The drawback is having to stream it onto a different device, such as a laptop, then either casting it or sending it to your TV via HDMI cable, but it cuts out the extra data than the receiver itself uses and ensures that the data used for On Demand is only being used for that purpose and not guide updates and such.  Again, I only mention it as an alternative.  It's what I do on the occasion that I want to stream a show or something that's only available through DirecTV's On Demand viewing.  But, the streaming would still use a lot of data and would reduce your remaining HughesNet data quickly, unfortunately.  

 

If you signed up for HughesNet by calling them, your sales call may be available for review in order to determine whether the sales rep set appropriate expectations for the service.  If it's found that the sales rep didn't do so you may have recourse regarding the Early Termination Fee when cancelling.

 

Edit:  maratsade posted his reply while I was typing mine, so I didn't see that he had already mentioned the sales call review.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Freshman

Re: Extremely unhappy!

Thank you both for replying and helping me! I recently moved and had cableone for 8 years and then when they didnt service my new area I went with Hughes net because I was told it could be bundled with my dish network. I called them and was asked what I needed the internet for and I told them Netflix streaming and dish on demand. They told me it would do that no problem! After the first week I had it and after the 3rd phone call to them I told them I wanted out and they wouldnt work it out with me. I'm a very easy going person and can work with anybody on anything but this has been too much! At the moment the internet does absolutely nothing for me. We use our cell internet for social media and for my Netflix and we disconnected firesticks so I'm just paying a bill because I'm stuck
New Poster

Re: Extremely unhappy!

Yeah they lied to me also. Took forever to be upgraded to gen 5 and was to get 50 instead of 20. Nope 20 was all I got. Always have no time on the clock. Never seems to catch up to have any time. I'm just waiting for my contract to end.

Distinguished Professor IV

Re: Extremely unhappy!

@Leahjones7 

 

The reps should reply soon.  It won't be until at least Monday, as they aren't on during the weekend, but they should reply and may very well ask for the sales call review before doing so. 

   

   

 

@RBeck 

 

You may still be able to upgrade to the 50GB plan through the Shop/Upgrade tab at the top of the page.  Upgrading or downgrading plan levels on the same service shouldn't extend your service contract.  Wtih this said, when I just looked it gave me the option to either upgrade to a larger plan at regular price without a contract extension, or upgrading to a larger plan at a discount if agreeing to a 24 month contract extension.  

 

If by "clock" you mean how long you can do things in high speed, it's an amount of high speed data, not an amount of time.


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Moderator

Re: Extremely unhappy!

Hello Leah,

 

Thank you for reaching out to us. I apologize you are going through this issue. Your current payment method is on the invoice option so your card will not be charged, as it is no longer associated with your account. 

 

Regarding your termination fee, the best I can do for you is waive half of this. It appears the issues you are experiencing are directly related to receiving reduced speeds from running out of data. Since there are no equipment issues, waiving the entire termination fee is not possible. I will private message you the amount you will need to pay after half of the fee is waived, should you decide to cancel. 

 

-Damian

Freshman

Re: Extremely unhappy!

Thank you for your reply. If yall would wave half of the fee I would be happy with that. I tried to read your message but it wouldnt load all of the way