Customer service lines everywhere (not just for HughesNet) are experiencing higher call volume and also staffing issues due to the pandemic. Long wait times are to be expected with many companies' call centers, and several ISPs and other companies (such as banks) have notices regarding the long waits.
To cancel, you need to call 866-347-3292. You may want to try in the morning (say, 9 am on the dot), as they're likely to be less busy. You can also try 877-329-1403.
Either way, plan for long waits.
This is a peer to peer site, which is the norm for tech support sites for many companies (Xfinity, Apple. Microsoft, Verizon, Viasat...and many others). You can expect to receive responses from fellow subscribers like @GabeU , myself, and others.
Please read the legal documents so you are aware of what the parameters are for the account, the service, and dispute resolution: https://legal.hughesnet.com/
newarky wrote:
I have spent a lot of time reviewing responses that appear to come from someone named GabeU. I understand whoever this is, not officially with Hughesnet?, that they are trying to be helpful. These are unusual times but I will make my case again as a customer/consumer of this product. Regardless of how management has decided to distribute the resources, there are a lot of individual customers who are being impacted severely by these decisions beyond their control. Again, we are older retired customers who do need to have adequate access to the internet but that has been denied due to new priorities put into effect after service promises were made that induced us to enter into a 2 year contract with Hughesnet. We were already disappointed that we had to give up any use of streaming services like Netflix or Amazon Prime but one of the final insults was we could not even use our Dish Network Video On Demand service. I have run the suggested speed test on mytest.net several times and it is inconceivably slow all times of day, 1-2Mbps download, barely 1Mbps upload. How can that be an acceptable level of service? And, to suggest that all of their customers with poor performance issues, set up individual accounts, do complicated equipment adjustments, then run multiple tests all day long, is also unbelievable. Does Hughesnet think we are all looking for part-time employment? Will they waive all our monthly fees/costs so that we can assist them with something that they are paid to do? Lastly, why do we need to accept a connection which is not dissimilar from what I remember/called dial-up internet. The only things missing is the 'handshake' connection noises! And, yes, I have set 'on hold' numerable times trying to cancel this abominable "service!"
