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I am so frustrated.

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I am so frustrated.

The connection is very slow.
When I tried to cancel the following day the guy gave me a discount not to cancel. Customer service gives you this story of authorization with their supervisor to give you more data and it still doesn’t work.
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Moderator
Moderator

Re: I am so frustrated.

Hello Alinwest,

 

  I see it's your first post here, so welcome to the community! I pulled up your account to investigate and it looks like the HughesNet service is working well, it's just that you were previously being subject to our Fair Access Policy, hence the reduced speeds. Glad to see our agents assisted you and provided you with free tokens to restore speeds. If you wish to cancel, you always have the choice to do so, you may turn down offers our agents will suggest if you really want to cancel.

 

 

Thanks,
Liz

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