@jreves wrote:The problem:When I place an order and select a payment method consisting of a bank checking account with a bank routing number and account number your system generates an email message to me claiming that my bank has declined the charge.
What kind of order is it you're trying to place? Are you trying to buy a WiFi booster or some type of add on service for your HughesNet internet?
@jreves wrote:When I contact my bank and when I contact the telecheck organization, both of these entities deny that they have received any communication from Amazon requesting a purchase authorization.
Why would they be getting a communication from Amazon for a purchase authorization from HughesNet?
I hope the mods on this site get back to you soon and sort the problem out for you.
Good morning jreves,
I'm glad you found the community, thank you for posting. That does sound puzzling, I'd like to help get to the bottom of this; please allow me time to investigate. First of all, when did you first receive this email from us about the declined charge?
Were you ever able to successfully pay using that particular bank account?
I'll reach out to you once I have any updates or more questions.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
Good morning jreves,
We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.
Thanks,
Liz