Forum Discussion

mrskw's avatar
mrskw
Freshman
7 years ago

Invalid OpenID or Credentials.

I see that many others have had this problem with not being able to access parts of their account online. It also seems that the only way to get it fixed is to have someone do something behind the scenes to fix it.

 

Can someone help me with this issue?

 

Thanks in Advance.

Kara

  • Amanda's avatar
    Amanda
    7 years ago

    Kara, Sorry for the late reply! I have no idea what happened but I forgot to tell you this should have been fixed as of Wednesday 10/16/18 10:30AM EST. Can you give it a try now?

     

    Thank you,

    Amanda

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    7 years ago

    I wouldn't say there are many with this problem, but there are a handful and some of those have posted here.  Good you did too. The Hughesnet reps who work here and are the only ones who can look at your account are usually off on weekends (though sometimes one or two of them check the site during the weekend), and work from M-F, approximately 9-5.  

     

    You could also try the chat. That's 24/7. 

     

    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

    • mrskw's avatar
      mrskw
      Freshman
      7 years ago

      Thank you. I will wait for someone to get back with me.

      • Amanda's avatar
        Amanda
        Moderator
        7 years ago

        Hi mrskw,

         

        I can get this fixed for you! Please send me a private message with the email address(es) you are having issues with and if there were any addresses you were trying to delete when this happened.

         

        Thank you,

        Amanda