Forum Discussion
Invalid OpenID or Credentials.
After looking at other messages, I can see that this subject has been an on-going problem for a LONG time, maybe you need to get a programer who knows what they are doing. I would think by now ther...
Hi Argus,
When you first started getting the OpenID errors, did it also happen after you tried deleting an e-mail address?
~Amanda
Amanda
I was able to logon ok tonight. the old email account did get deleted. and I was able to create a new one without any errors.
so for me, we can close this. but others may still encounter this error.
thanks for your help.
argus
Argus,
I would like to genuinely thank you again for coming to us with your OpenID error issue. Because of your comment about deleting an e-mail address, our support team dug deep and discovered the root cause. A fix is being worked on right now. You can't see me, but I'm jumping for joy. :womanvery-happy:
~Amanda
Argus,
Sure thing. I did let the IT team know about the issue coming back when you tried to delete an e-mail, so they are using that as an investigation point. Generally the only cases of this error we get are here in the community so I will keep your thread open for a week or so if something happens again.
Thank you,
Amanda
Hi everyone,
I just wanted to bump this topic since we've had a case come up recently. A patch is coming to our website very soon which will address this issue once and for all. My fingers are crossed that it is retroactive and those who currently have this issue but may not be in our community will see the errors disappear as well.
In the meantime, as usual, if you are currently experiencing this issue please send me a private message with the e-mail address(es) affected.
Thank you,
Amanda
