Invoice Generates on SAME DAY Bank Account is Debited, CausIng Overdrafts. HELP!
Hi. I have been very pleased with the reliability, and speeds I get with HughesNet. So much better than Frontier, paying for full service and buffering my life away. So nice to finally be able see a video straight through. Thank you HughesNet for that!!
This question is about my bill. I have an email txscript from Customer Service Chat, that reads like War and Peace where I have tried to deal with my issue with Customer Service, unsuccessfully.
Thought I'd try here in the community, and see if anyone else has experienced this; has a solution. Here's the situation.
I have been with HughesNet for internet/phone service since May 2016. I signed up for paperless billing, with Auto-Pay. My invoice generates on the seventh of the month, and states that it is due on the 17th of ea. month.
BIG MUTANT JUNKIE HOWEVER, the debit for the invoice is taken out of my bank account ON THE SEVENTH. The day the bill is generated. So I have no way of knowing THE EXACT AMOUNT of my bill BEFORE it is debited from my account.
Just as most folks, I live on a very tight budget, and last month it overdrafted my account. Yep, it was that tight. I was told that the best I could do was look at Recurring Charges under Billing. However this does not reflect taxes, or any discounts/additional charges/increases, in time for me to be able to make any adjustments in my budget.
I have NEVER heard of a company that does not give you a chance to view your EXACT bill before your account is debited. Does anyone know how I might change this without having to pay the additional $5 ea. month for paper billing/unenrolling from Auto-Pay??
This question is about my bill. I have an email txscript from Customer Service Chat, that reads like War and Peace where I have tried to deal with my issue with Customer Service, unsuccessfully.
Thought I'd try here in the community, and see if anyone else has experienced this; has a solution. Here's the situation.
I have been with HughesNet for internet/phone service since May 2016. I signed up for paperless billing, with Auto-Pay. My invoice generates on the seventh of the month, and states that it is due on the 17th of ea. month.
BIG MUTANT JUNKIE HOWEVER, the debit for the invoice is taken out of my bank account ON THE SEVENTH. The day the bill is generated. So I have no way of knowing THE EXACT AMOUNT of my bill BEFORE it is debited from my account.
Just as most folks, I live on a very tight budget, and last month it overdrafted my account. Yep, it was that tight. I was told that the best I could do was look at Recurring Charges under Billing. However this does not reflect taxes, or any discounts/additional charges/increases, in time for me to be able to make any adjustments in my budget.
I have NEVER heard of a company that does not give you a chance to view your EXACT bill before your account is debited. Does anyone know how I might change this without having to pay the additional $5 ea. month for paper billing/unenrolling from Auto-Pay??
