Forum Discussion
Monthly Dog and Pony Show Performance By Moderators Regarding Invalid ID Credentials
I'm a Hughesnet customer of about 2 years and a few months. I'll be the first to admit Hughesnet is not a perfect service. However, I've never known a moderator to intentionally lie. GabeU is also a customer, and has been one for many years. He is not paid anything nor is he a Hughesnet employee. He has no reason to lie to anyone.
He also doesn't think Hughesnet is perfect. He recently had an issue with his billing--they wouldn't accept a card he's been using for years. You can read all about it on this community.
However, he never called anyone names, he stuck with it, and he got it resolved.
He has decided to use his volunteer time to help people in the Hughesnet community because he has technical expertise and years of experience with Hughesnet. The moderators take being called names like "pathological liars" in stride, as part of their job, but they shouldn't have to. There is no excuse for calling Gabe, a volunteer, names. I don't think he takes it "personal," as you said, but I take it personally, because even though I've never met Gabe or talked with him outside this forum, I consider him a friend.
Could you do me a favor and explain to me what the problem is that you're having and the exact steps you have implemented to fix it? I'm sorry you are going through this; it must be extremely frustrating! We'll try to assist you in resolving it. I've been out of the loop as I had to take a break from helping in the community to focus on my job and schooling for a few months, so please forgive me for not being up to speed on your issue.
I only ask that a) you try the solutions we offer and report back to us, and b) please treat us with courtesy. It's OK to be mad as heck, frustrated, etc. Just don't take it out on us.
Again, I'm sorry you're having this annoying problem and I'd like to help you resolve it, if I can.
Sincerely,
Debbie
Thank you for the compliments. I very much appreciate it. :)
MadAsHeck's issue, apparently, is an issue that pops up from time to time with a small number of people, though a few people have had the issue for some time and continue to work with the HughesNet reps to finally get the issue resolved. Whether MadAsHeck's issue could be resolved, like it can for most people who have this problem occur, is impossible to know, as he/she refuses to converse with the reps in any way, other than spouting insults to them. They've offered to help, numerous times, but he/she never accepts that help.
Other than offering a workaround that helps most (but not all) temporarily, there's not really anything we fellow customers can do to resolve the issue. It's one of those things where the solution lies solely with the reps and/or engineers.
Again, thanks for the compliments. I appreciate the kindness.
- You're very welcome. 😀
