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My old thread was closed....

Liz
Moderator
Moderator

Re: My old thread was closed....

Good morning Hopesa87,

 

I'm sorry for any confusion you experienced. I've switched you back to invoice billing and waived the first month of the invoice fee. As I explained before, it seems like you inadvertently switched to autopay when updating/adding a credit card online back on March 18. If you update your card online, please ensure the option to keep your payment info saved for future billing is UNCHECKED.

 

I don't think we send an email confirmation if one switches to autopay, but I can certainly send that to the appropriate department as a suggestion.

 

If you submitted a BBB claim, any further concerns about this matter will be handled by our executive team within the prescribed deadline.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.