Forum Discussion

lbburg's avatar
lbburg
New Poster
8 years ago

Need help with my account/billing! Please help!

Hello!  First off.. I want to say that I have had HughesNet for over 10 years and I have never had any comlaints.  Whenever I had a problem we would call in and the problem was always taken care of in a timely manner and everyone I  ever talked to was very nice.  But now I am having a BIG problem, and all of a sudden nobody wants to talk to me.  Whenever I get someone on the phone, they can't help.. and amazingly I have called at a time that there are no supervisors to be found.  I really do need help with this and would appreciate if someone could tell me how to get in touch with someone that can help!!  

Thank you so much!

Linda B.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago

    lbburg

     

    It might be a good idea to describe the issue you are having.  Not divulging private/personal information or anything like that, nor even dollar amounts if it's something like that, but just giving the reps an idea of what the problem is.  

     

    If you have a case number from talking with a phone rep about the issue, that would help the reps on here, too.  

     

    Again, though, don't post any personal info, nor your account number, as this is a public site.  A case number is okay, though, and helpful.  

     

    Edit:  I forgot to mention, the reps are on M-F, from approximately 8AM to 5PM EST.  

       

        

    • lbburg's avatar
      lbburg
      New Poster
      8 years ago

      Ok.. thank you Gabe.  Seeing as how none of the MOD's have replied to this.. I will try your recommendations and see if that will help.

      To make it short and sweet, until I can talk to someone, HughesNet has been charging me for 2 accounts and we never signed up for 2 accounts.  

      Case #104716720

      • Amanda's avatar
        Amanda
        Moderator
        8 years ago

        Hello Linda,

         

        Thank you for reaching out to us about this situation. I've located both the accounts you are referencing and we are currently reviewing the reason why a second account was created for an upgrade. In regards to refunds or credits, I will need to discuss and get some guidiance on this with upper management. Please be advised that we are not in the office on the weekends, so I may not have an update until early next week. I appreciate your patience while we investigate.

         

        ~Amanda