Forum Discussion

Bigj5000's avatar
Bigj5000
New Poster
5 years ago

Never got confirmation email after cancelling

I got this service and decided to cancel a day or two later, I never received a conformation email, and when I signed up I was told if I cancelled I’d receive a full refund but when I cancelled my service they said no refund.
Early Termination Fee
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    Did they install the service? (Dish, modem...?)

    The 24-month commitment starts the second your account is active, which means that if you cancel, you will be charged an early termination fee. 

    Read section 1.3:  https://legal.hughes.com/SubAgree-03-16-17.cfm

     

    Bigj5000 wrote:
    I got this service and decided to cancel a day or two later, I never received a conformation email, and when I signed up I was told if I cancelled I’d receive a full refund but when I cancelled my service they said no refund.

     

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago

    Bigj5000 

     

    Though with having cancelled this may no longer be the case, your sales call may still be available for review.  This is ONLY if the sale was with HughesNet themselves (not a reseller like Dish or a local outfit), and it's been no more than three months.  Also, it's only the call in which the sale was actually completed that they can review.  Again, though, under the circumstances it may not be available.    

     

    Liz Remy Damian

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Good morning Bigj5000,

     

    Thanks for posting and welcome to the community! If you would like me to look into this for you, please private message me your SAN (account number) or associated phone number.

     

    -Liz

    • Liz's avatar
      Liz
      Moderator
      5 years ago

      Good morning Bigj5000,

       

      I haven't heard back since I replied to your PM, so I'll go ahead and close this thread. If you have other concerns, please don't hesitate to contact us.

       

      Thanks,

      Liz

  • Dougherty66's avatar
    Dougherty66
    Freshman
    5 years ago
    I actually canceled service before they even did an install. I came home one day and they were waiting for me to install. I allowed them to install the dish and had absolutely no idea what I actually signed up for. Now I can’t cancel. Service is terrible, I get poor to fair reception. Pixelation’s and buffering. This is consumer fraud when they tell you you can cancel but they still proceed.
    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      5 years ago

      Dougherty66 

       

      Please refrain from piggybacking on others' topics with your complaints and stick with your own.  Piggybacking on another person's topic only results in confusion and possible problems with their attempt to get help.