Forum Discussion
Retuned my old modem and got emails threatening $125 bill.
Upgraded my modem and returned the old one 5 days later. Got an email a week later that i had not returned the old modem and was going to be charged $125 for it if it wasn't returned by the end of ju...
Hi dilnbart,
Thank you for the information. I see what happened here and it was part of an old glitch that we have now fixed. The system had the incorrect serial number input for receiving and thought it was not returned. I see that the agent from that case number manually received it and resolve the issue. I apologize for the inconvenience. Please let us know if you have any further concerns.
Thank you
Amanda
Thank you for the information. I see what happened here and it was part of an old glitch that we have now fixed. The system had the incorrect serial number input for receiving and thought it was not returned. I see that the agent from that case number manually received it and resolve the issue. I apologize for the inconvenience. Please let us know if you have any further concerns.
Thank you
Amanda
