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Return and refund for booster after service cancelled

Amandavanr
New Member

Return and refund for booster after service cancelled

I recently got satellite internet and bought the booster thinking it would help. The service still isn't working and has been cancelled. Am I able to return and get a refund for the booster?

2 REPLIES 2
GabeU
Distinguished Professor IV

Re: Return and refund for booster after service cancelled

It likely depends on the circumstances, but I'm sure a rep can look into this for you.  They're on M-F from approximately 9AM to 6PM EST, so hopefully you'll see a reply from one tomorrow.


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Damian
Moderator

Re: Return and refund for booster after service cancelled

@Amandavanr,

 

Thank you for posting and welcome to the community. I am sorry to hear you have terminated your service with us. The WiFi booster is not returnable, therefore, a refund is not possible. Only leased equipment can be returned. Refunds can be given by our Account Management department and will depend on the situation. 

 

-Damian