Do you have access to CenturyLink? Even though slower, DSL, being terrestrial, will have minimal latency. Satellite has high latency, so though faster, it will seem slower, so if DSL is available to you, it might be a better option for you.
In any case, if your sales call is available, the HughesNet reps on this site can pull it and review it to see if the sales person set the proper expectations. The process can take up to 7 business days, and the rep will send you a private message with the results of the investigation.
Welcome to the community and thank you for posting. We can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll post back once I get the results.
Your patience and understanding are much appreciated.
Thank you for your patience while your sales call request was reviewed. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.