Though customers can't obtain a recording of the sales call, as it's owned by HughesNet, a review can be done of said call if it's been no longer than about three months since it took place. Depending on the result of the review, you may have recourse.
The reps are on M-F from approximately 9AM to 5PM EST. They usually reply within a day, so you'll likely see a reply from one tomorrow (Wednesday). Sales call reviews themselves, however, can take up to a week to perform.
This Community isn't instant reply. As well, one topic for your quesiton/issue is enough.
Please refer to the topic you already created....
Good morning Js4,
Welcome to the community and thank you for posting. We can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll post back once I get the results. Your patience and understanding are much appreciated.
They don't normally need that info -- they can pull it up from their side.
Did you need any information like account # or reference #?
I appreciate your patience while your case was reviewed. As maratsade noted, we can locate your account if you're part of the community, and I've already done so to get that sales call review request for you. Good news, we got a quick turnaround for you! Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM with the details.