Still no sale tokens

[tazangel52]

The bonus tokens arrive later. If you don't get them within 10 days from the date of purchase, post here again and the reps will check for you.   @tazangel52 wrote: Last week I purchased during the sale , was suppose to get 15 gb on the 10 gb pkg. I  only received 10 gb. what happened to the other 5gb. It has been a week. Thank you.   ... View more

This is the message i got on the board. I wanted to respond but there was no where to do that so I am starting it again. This issue was no resolved. I never received my extra 5 gb. It has been way over 5 days since I bought the 15 gb. 10 regular and 5 free.  I only got the regular 10 gb. What happened to my 5 gb extra?

[maratsade]

Hopefully the HughesNet reps on the site (@Liz , @Remy ) can look into this for you and see what happened. 

[Liz · Accepted solution]

Hi tazangel52,

Thanks for posting. I pulled up your account and see that a 5 GB token was applied on Aug 31. I also see that on the following day there was a significant amount of usage which would have used up those 5 GB. 

You can check your data token usage online in your account by going to My Account>Usage>View History.

I got to this particular graph by clicking the Previous Month button:

The first yellow spike was after the initial 10 GB of data tokens were purchased, then the second spike was when the bonus 5 GB were added. Hope that clears things up.

-Liz