You guys can't even get your story straight! First you guys said it was due to not receiving a payment, my bank statement says othewise. Now you are saying it is a fraud claim. None of it makes sense, I have used the same card for months and there has been no issue and now it is a fraud claim over an invalid card yet a payment was made and no balance due on the account. Get your story straight! Now since it is in fraud, I have to wait atleast 3-5 business days to even receive a call from the "fraud department that you have no contact info for" to even even begin to get our account unlocked. Here is what I am going to do.
1. I plan on terminating services, but I will refuse to pay the fee for services you have failed to provide.
2. I will be taking all of my documentation to court.
