Forum Discussion
Unsatisfied With service
I have tried the service for about nine months now, due to our rural locale having any type of internet service is a challenge. We mainly have the service for our security system, it has two cameras ...
Just like many other companies, HughesNet has a subscriber agreement that stipulates an early termination fee. And yes, you should have read that agreement, and the Business Account subscriber agreement when you switched to a Business account.
stevenoble wrote:... for something that does not work.
If you're having issues with your service, I suggest calling 800-347-3272 for customer support. This Community is primarily for Residential customers, so you would need to call that number to get help with your Business account.
stevenoble wrote:HughesNet takes advantage of situations instead of being a good neighbor
Following the letter of the agreement and charging you the ETF that is stipulated in that agreement is not taking advantage of a situation. It is charging the ETF that you agreed to when terminating the service before the end of the agreed upon commitment.
If their service will not do what is promise and/or advertised then they have failed in honoring their side of the agreement, or at least in my world that's how it works, I would never expect one of my customers to continue to pay a monthly service or an EFT if I could not provide the service. AND it's not because they haven't been given the chance, they have provided service to another family member not more than a mile from me and they are able to stream and run security cameras at the same time, so I know they can provide it. If it was something we were doing on our end I would understand, I'm in the service business, if I can't provide the service then I don't charge a customer just for showing up.
That's a very simplistic view of a multivariate situation.
stevenoble wrote:
If their service will not do what is promise and/or advertised then they have failed in honoring their side of the agreement, or at least in my world that's how it works, I would never expect one of my customers to continue to pay a monthly service or an EFT if I could not provide the service. AND it's not because they haven't been given the chance, they have provided service to another family member not more than a mile from me and they are able to stream and run security cameras at the same time, so I know they can provide it. If it was something we were doing on our end I would understand, I'm in the service business, if I can't provide the service then I don't charge a customer just for showing up.
I think it's "kiss" to you, maybe you can simplify your life just a wee bit, have a great evening
