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Upgrade from Gen 4 to Gen 5 and lost token

New Poster

Upgrade from Gen 4 to Gen 5 and lost token

Just upgraded from Gen4 to Gen5 this afternoon and lost  2.3 gig token that was there this morning. My monthly bill comes out on the 13th of each month so my data reset to the 20 gig i had under the Gen4 plan. Now I am running Gen5 plan and i don't see the token available anymore. Now available normal data shows 50 gig available and no token anymore. Was not a free token as bought it here while back when i was close to using up the 20 gig under the old plan. Not really complaining justcurious as to what happened to it.

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Accepted Solutions
New Poster

Re: Upgrade from Gen 4 to Gen 5 and lost token

Liz- thank you very much for a very fast response. And thanks also for the private message and for what you did. I really was not complaining when I wrote the original post. I was just curious what happened and you did a fine job making it right.It is  nice to see people like you doing such good work dealing with customers. It was very refreshing to see such a response.

Thanks again...... 

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Distinguished Professor IV

Re: Upgrade from Gen 4 to Gen 5 and lost token

@pennlaw2017 

 

@Liz

 

That's happened to a few people, including myself.  Upgrading from Gen4 to Gen5 caused a loss of tokens.   

 

I'm sure, due to the token data being something that you paid for, they'll replace it.  


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
Moderator
Moderator

Re: Upgrade from Gen 4 to Gen 5 and lost token

Hi pennlaw2017,

 

Thanks for posting and welcome to the community! Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

 

Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.
New Poster

Re: Upgrade from Gen 4 to Gen 5 and lost token

Liz- thank you very much for a very fast response. And thanks also for the private message and for what you did. I really was not complaining when I wrote the original post. I was just curious what happened and you did a fine job making it right.It is  nice to see people like you doing such good work dealing with customers. It was very refreshing to see such a response.

Thanks again...... 

View solution in original post

Moderator
Moderator

Re: Upgrade from Gen 4 to Gen 5 and lost token

You're very welcome, pennlaw2017. Don't hesitate to drop by the community again, we're here for you.

 

Have a great weekend!

 

Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.