It seems that the view/pay without log is another victim of the latest upgrade.
I choose to pay my bill early in the form of a direct debit as a "advance payment".
It seems that this is no longer an option.
I did go to the old customercare.myhughesnet.com and was able to do it from there.
I can't say that this latest upgrade was a step forward.
Thanks Liz,
Mine was definitely at zero the first time through.
Hi Liz,
FYI, still unable to make an advanced payment under "view without login"
Hello Liz,
FYI: The advance payment option is still unavailable when using the View/Pay without log in option on the myAccount page:
http://my.hughesnet.com/myaccount
The following error occurs:
That option is only available through the old Customer Care page:
http://customercare.myhughesnet.com/
Please note that my account balance is zero prior to making the advanced payment.
After successfully making the payment I can log in on the myAccount page and verify that the advance payment was properly applied:
I hear ya Gabe.
The only real issue I have had with Hughesnet in over 12 years was billing related. It took ECC to get it resolved so the Billing Department holds a special place in m heart.
If I found myself unable to process one-time only direct debit payments I would likely end my Hughes service and go with the poor DSL Frontier service that is available.
It was my personal experience that having banking.credit info on file or giving out that data over the phone leads to a very difficult situation.
That is my point of concern over not being able to process an advance payment under the "new and improved" pay site.