"sales call review" to be performed my account
Requesting a sales call review due to being mislead and to have my contract terminated without cancellation fees. I switched service from Claro Puerto Rico to HughesNet, because I was having bufferi...
Are you sure you heard correctly? If your phone is connected to the HughesNet via wifi and it's using the wifi to connect to the internet, what service did you think it was getting the internet from? It's not getting it from your phone provider. Also, if you have your phone set for wifi calling (which doesn't work well on satellite internet because of latency issues) it too is using your wifi data.
Secondly, your HughesNet high-speed data package has nothing to do with losing wifi - the wifi signal between your phone and the modem is completely different from internet signal between the modem and the satellite (etc.). Loss of wifi is more due to being too far away from the modem. Also, it's rather standard for salespeople to explicitly explain how the speed is throttled down once the high-speed data is used up for the period.
you dont know what you talking about , you no live in my house. thanks bye
Before this thread get out of hand. This community is designed to be peer to peer support. With that said you can request that only HN respond to your thread. Most others will respect your wishes.
With that said you can request that only HN respond to your thread. Most others will respect your wishes.
This practice may lead to long wait times or even no responses at all, if the question/issue can be answered by a subscriber. The mods normally intervene when subscribers can't answer a query because we don't have access to records, tools, or other personnel.
Welcome to the community and thank you for posting. We can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll post back once I get the results.
Your patience and understanding are much appreciated.
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call review" to be performed my account","id":"message:119592","revisionNum":1,"repliesCount":12,"author":{"__ref":"User:user:98453"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:119592"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:119592"},"body@stripHtml({\"truncateLength\":200})":" Requesting a sales call review due to being mislead and to have my contract terminated without cancellation fees. I switched service from Claro Puerto Rico to HughesNet, because I was having bufferi...","body@stringLength":"1508","rawBody":"
Requesting a sales call review due to being mislead and to have my contract terminated without cancellation fees.
I switched service from Claro Puerto Rico to HughesNet, because I was having buffering issues with Claro Puerto Rico. Both the sales call & also the installation technician assured me that with HughesNet's 25 Mb/sec service, I would have superior service. The sales call did not fully explain the data cap. My understanding of data usage is from my cell phone usage ~~ that as long as I was connected to WiFi, I was NOT using data. Today, I received a phone call from HughesNet to an email survey in which I expressed dissatisfaction with HughesNet service ~~ specifically frequent loss of WiFi connection. I was shocked at what I learned ~~ that I used up my 20 GB/month allowance and as a result my speed decreased to less than 2 MB/sec causing the frequent loss of WiFi. I was also shocked to learn that w/ HughesNet I consume data while WiFi connected. This data usage while WiFi connected was not fully explained explained when I signed up for HughesNet. This is worse service than I had with Claro Puerto Rico at yet a higher cost. I learned that with HughesNet CONSTANT data usage [for email, Internet, program updates, video, ....] & if I downgraded HiDef video to std def, I'd be using ~.7 GB/hr at which rate I'd be using up my 20 GB in 24-28 hrs usage/month, or 60 min/day
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you dont know what you talking about , you no live in my house. thanks bye
","body@stringLength":"81","rawBody":"
you dont know what you talking about , you no live in my house. thanks bye
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Are you sure you heard correctly? If your phone is connected to the HughesNet via wifi and it's using the wifi to connect to the internet, what service did you think it was getting the internet from? It's not getting it from your phone provider. Also, if you have your phone set for wifi calling (which doesn't work well on satellite internet because of latency issues) it too is using your wifi data.
Secondly, your HughesNet high-speed data package has nothing to do with losing wifi - the wifi signal between your phone and the modem is completely different from internet signal between the modem and the satellite (etc.). Loss of wifi is more due to being too far away from the modem. Also, it's rather standard for salespeople to explicitly explain how the speed is throttled down once the high-speed data is used up for the period.
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Are you sure you heard correctly? If your phone is connected to the HughesNet via wifi and it's using the wifi to connect to the internet, what service did you think it was getting the internet from? It's not getting it from your phone provider. Also, if you have your phone set for wifi calling (which doesn't work well on satellite internet because of latency issues) it too is using your wifi data.
Secondly, your HughesNet high-speed data package has nothing to do with losing wifi - the wifi signal between your phone and the modem is completely different from internet signal between the modem and the satellite (etc.). Loss of wifi is more due to being too far away from the modem. Also, it's rather standard for salespeople to explicitly explain how the speed is throttled down once the high-speed data is used up for the period.
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Pretty sure it works the way I just said for everyone, but you be you.
Pretty sure it works the way I just said for everyone, but you be you.
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you dont know what you talking about , you no live in my house. thanks bye
Before this thread get out of hand. This community is designed to be peer to peer support. With that said you can request that only HN respond to your thread. Most others will respect your wishes.
you dont know what you talking about , you no live in my house. thanks bye
Before this thread get out of hand. This community is designed to be peer to peer support. With that said you can request that only HN respond to your thread. Most others will respect your wishes.
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With that said you can request that only HN respond to your thread. Most others will respect your wishes.
This practice may lead to long wait times or even no responses at all, if the question/issue can be answered by a subscriber. The mods normally intervene when subscribers can't answer a query because we don't have access to records, tools, or other personnel.
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","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:119606_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Moderator","color":"0099AA","icon":null,"rankStyle":"TEXT"},"User:user:16464":{"__typename":"User","id":"user:16464","uid":16464,"login":"Liz","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-02-18T03:00:00.000-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0xNjQ2NC01NzY0aTFGM0ZBNEE1NTJDMjc1Rjg"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:ssqng67387/user:16464"},"ModerationData:moderation_data:119608":{"__typename":"ModerationData","id":"moderation_data:119608","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:119608":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:16464"},"id":"message:119608","revisionNum":1,"uid":119608,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumReplyMessage:message:119594"},"conversation":{"__ref":"Conversation:conversation:119592"},"subject":"Re: "sales call review" to be performed my account","moderationData":{"__ref":"ModerationData:moderation_data:119608"},"body":"
Hi yamilking,
\n\n
\n\n
Welcome to the community and thank you for posting. We can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll post back once I get the results.
\n\n
\nYour patience and understanding are much appreciated.
Welcome to the community and thank you for posting. We can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll post back once I get the results.
\n\n
\nYour patience and understanding are much appreciated.
\n\n
\n\n
Thanks,
\n\n
Liz
\n\n
\n\n
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