Wow, HughesNet. It’s amazing that you were able to find someone to respond to my genuine customer service complaint within an hour of my posting it. And not just anyone—nope, your awesome customer service record continues with this unhelpful response by the troll
@maratsade. I’m not really sure where to begin here because this response, instead of being well-reasoned and conversational, is argumentative, unreasonable, and slightly nasty. However, in my final message to HughesNet before I close the door on this entirely ridiculous customer service experience, let me just say—no, HughesNet, it is not enough to bury exorbitant fees (~$400) and patently unsafe conditions (requiring lay persons to scale their own roofs to return equipment that you placed there and you want returned) on the “HN website” and the “HN legal site.” Even assuming that burying such conditions in this way passes muster in the world of consumer case law (debatable), here is the point: the practice of requiring consumers to scale their own roofs is PATENTLY UNSAFE. You can send your troll to reply to this with whatever he chooses, but this is a hard fact. Case in point: When we cancelled our Dish service, we were asked if our satellite would require a ladder to reach. When we said it would, they automatically eliminated all requirements for returning satellite components. Thank you, Dish, for being a rational, reasonable, and ethical company. I would return to your services in the future in a heartbeat. HughesNet, you leave much to be desired in both service and your regard for your customers. And no, it is not a valid argument to say that “since salesmanship is not a new thing,” it is ok to lie by omission to customers. You know what else is “not a new thing”? Thievery, assault, fraud, unsafe and unfair consumer practices—the list goes on, and “being around for a long time” makes not one of them “ok” to do.
From other posted complaint threads on this “community” site, I would not be surprised to see further responses to this message from
@maratsade or other trolls, so please do not expect any further responses from me, no matter what nonsense you choose to reply with. To be honest, HughesNet, a company that treats people as poorly as you have is not worth any more of my time or effort.
