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nmt530's avatar
nmt530
New Poster
6 years ago

internet service

i got service through trinstar and they promised me that I would have a min. of 20 mbps after i used up my plan and i am only receiving 1 or less.  I was told by hughes net that i had to post on here...
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Liz's avatar
Liz
Moderator

Good morning nmt530,

 

I'm expecting an update on your call review this afternoon, I'll keep you posted.

nmt530's avatar
nmt530
New Poster
6 years ago

Ok Thank You the owner Ken was supposed to call me last week and I have sent him numerous messages and he still has not called me.

  • Liz's avatar
    Liz
    Moderator
    6 years ago

    Good to know. Our corporate folks reached out to him already and will give him a call this afternoon if we don't hear back from Ken.

     

    • nmt530's avatar
      nmt530
      New Poster
      6 years ago

      Have you found out anything yet? 

      • Liz's avatar
        Liz
        Moderator
        6 years ago

        Our sales guy looking into this is supposed to be following up with Ken today. I also pinged him for any updates. I take it Ken hasn't called you yet? In any case, if you still don't get a call from Ken by Friday I'll PM you with details for a resolution.