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internet service

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New Poster

internet service

i got service through trinstar and they promised me that I would have a min. of 20 mbps after i used up my plan and i am only receiving 1 or less.  I was told by hughes net that i had to post on here to get the call pulled.

12 REPLIES 12
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Distinguished Professor III

Re: internet service

They may not be able to pull a call that isn't from their company.  You may have to take this up with Trinstar. 

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

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Moderator
Moderator

Re: internet service

Hi nmt530,

 

Welcome to the community and thank you for posting. We can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll post back once I get the results, if Trinstar does happen to record sales calls. Your patience and understanding are much appreciated.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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New Poster

Re: internet service

Just checking in to see if you found anything out yet.  Thank You

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Moderator
Moderator

Re: internet service

Good morning nmt530,

 

I appreciate your patience, I haven't heard anything back so far. I've already pinged them this morning for an update. I'll let you know once I hear back.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Moderator
Moderator

Re: internet service

Good morning nmt530,

 

I'm expecting an update on your call review this afternoon, I'll keep you posted.

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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New Poster

Re: internet service

Ok Thank You the owner Ken was supposed to call me last week and I have sent him numerous messages and he still has not called me.

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Moderator
Moderator

Re: internet service

Good to know. Our corporate folks reached out to him already and will give him a call this afternoon if we don't hear back from Ken.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

New Poster

Re: internet service

Have you found out anything yet? 

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Moderator
Moderator

Re: internet service

Our sales guy looking into this is supposed to be following up with Ken today. I also pinged him for any updates. I take it Ken hasn't called you yet? In any case, if you still don't get a call from Ken by Friday I'll PM you with details for a resolution.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.