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nmt530's avatar
nmt530
New Poster
6 years ago

internet service

i got service through trinstar and they promised me that I would have a min. of 20 mbps after i used up my plan and i am only receiving 1 or less.  I was told by hughes net that i had to post on here...
Early Termination Fee
Liz's avatar
Liz
Moderator

Our sales guy looking into this is supposed to be following up with Ken today. I also pinged him for any updates. I take it Ken hasn't called you yet? In any case, if you still don't get a call from Ken by Friday I'll PM you with details for a resolution.

 

nmt530's avatar
nmt530
New Poster
6 years ago

No he hasnt called me yet.  I have never done business with a company like this before.  

  • Liz's avatar
    Liz
    Moderator
    6 years ago

    I'm sorry to hear this, that's very unusual and not what we expect from our representatives. I'll let our folks know and have a resolution for you tomorrow. I appreciate your patience throughout this.