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internet service

New Poster

internet service

i got service through trinstar and they promised me that I would have a min. of 20 mbps after i used up my plan and i am only receiving 1 or less.  I was told by hughes net that i had to post on here to get the call pulled.

4 REPLIES
Professor

Re: internet service

They may not be able to pull a call that isn't from their company.  You may have to take this up with Trinstar. 

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

Moderator
Moderator

Re: internet service

Hi nmt530,

 

Welcome to the community and thank you for posting. We can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll post back once I get the results, if Trinstar does happen to record sales calls. Your patience and understanding are much appreciated.

 

Thanks,
Liz

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New Poster

Re: internet service

Just checking in to see if you found anything out yet.  Thank You

Moderator
Moderator

Re: internet service

Good morning nmt530,

 

I appreciate your patience, I haven't heard anything back so far. I've already pinged them this morning for an update. I'll let you know once I hear back.

 

Thanks,
Liz

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