About Remy

Remy · ‎12-13-2023

lakeland4, Thanks for reaching out! A couple brief questions about this case, so we can take a deeper look into this. How long have you been using the Hallmark Movies Now service? Has this service always consumed a larger amount of data, or is this an issue you noticed recently? Thanks, Remy

Remy · ‎11-27-2023

joadsghost, Thanks for reaching out! I see this is your first post! Welcome to the Community! We'd love to help look into this, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached! https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584 Thanks, Remy

Remy · ‎11-27-2023

23lucybaby, Thanks for reaching out! I see it's your first post here. Welcome to the Community! I was able to get your account pulled up through your Community profile, and it seems you were able to get a technician visit since this post. That's great! Please let us know how the visit went, and if you encounter any additional issues. Thanks, Remy

Remy · ‎11-22-2023

tondak, Thanks for reaching out! I see this is your first post here. Welcome to the Community! I was able to locate some account information through your Community profile, but there are a couple pieces of information we'd like to confirm. Please let me know if you've received the private message I've sent! Thanks, Remy

Remy · ‎11-14-2023

jdawns03, Thanks for reaching out! I see this is your first post! Welcome to the Community! We'd love to help look into this, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached! https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584 Thanks, Remy

Remy · ‎11-14-2023

Trijfree, Thank you for reaching out! We'd love to help out, but I was unable to locate your account through your Community profile. Please send a private message to https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584, with your account number or a phone number attached to your account! Thanks, Remy

Remy · ‎11-06-2023

Mr_Mrs_Sexton, Thanks for reaching out! I see this is your first post! Welcome to the Community! We'd love to help look into this, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached! https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584 Thanks, Remy

Remy · ‎11-02-2023

jerriyocham, Thanks for reaching out! I was able to look into your account and run some diagnostics, and was producing similar results. First let's see if an modem swap will do the job. Please expect the replacement soon; you can use its box to return your old modem. For your convenience, the return label is included in the outer pouch. Let me know how the new modem works out for you! Thanks, Remy

Remy · ‎11-02-2023

Allenwhiteside, What is the exact name of the rebate you're applying for on the website? Thanks, Remy

Remy · ‎11-01-2023

Allenwhiteside, Thanks for reaching out! Welcome to the Community! We'd love to help look into this, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached! https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584 Thanks, Remy

Remy · ‎10-30-2023

Htaylor, Thanks for reaching out! I see it's your first post here. Welcome to the Community! We'd love to help look into this, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached! https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584 Thanks, Remy

Remy · ‎10-30-2023

aria, Thanks for reaching out! I was able to take a look into your account, and it seems there is currently no active work orders. There was a $4.64 credit to your account from a previous technician order, and you won't be charged. Please let us know if you have any more questions! Thanks, Remy

Remy · ‎10-19-2023

hellovolchitsa, You are able to send me a private message here: https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584 Thanks, Remy

Remy · ‎10-19-2023

hellovolchitsa, Thank you for following up! I have sent a private message regarding your ongoing issues. Please let me know if you've received it! Thanks, Remy

Remy · ‎10-18-2023

hellovolchitsa, Thank you for following up! I'm glad the modem arrived promptly, and was able to be fully set up. Is this the first time you've had issues with FAP following installation of the new modem? Thanks, Remy

Remy · ‎10-12-2023

hellovolchitsa, I would expect to receive it within the next couple days! It will be a HT2000W, meaning the modem will have the same built in WiFi router that your current modem has! Thanks, Remy

Remy · ‎10-12-2023

hellovolchitsa, Thanks for following up! We're sorry to hear the technician visit didn't fully solve your ongoing issue. I'd like to see if a modem swap will do the job. We're interested in seeing if this resolves the issue before escalating it further. I'll be sending the modem with all fees waived. Please expect the replacement soon! You can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. Let me know how the new modem works out for you! Thanks, Remy

Remy · ‎10-10-2023

hellovolchitsa, Thank you for reaching out! We appreciate the detail you've gone into, and would love to help out. Is this month the first time you've experienced these issues with FAP? Our email team doesn't have all the tools available to them that an agent over the phone may, so they will likely attempt to reroute you there unless it's an issue that can be resolved easily. In regards to the accidental token purchase, I have gone ahead and added a $30 credit to cancel out the purchase on your account! Upon taking a look into your account, it seems you're experiencing some issues with alignment, which are likely contributing to the problems you've been experiencing. I've gone ahead and created an order for a technician to come and check out the site. This visit is complimentary, and the technician company will be reaching out to you in order to set up a date and time that works best! Please let us know how the visit goes, and if the issues you're experiencing persist after the repair! Thanks, Remy

Remy · ‎09-28-2023

ecoalex2, Thanks for following up! I was looking to make sure non-FAP speeds are at the rate they're supposed to be. Please reach back out to us if the issue you've been having persists when the tokens have been used up! Thanks, Remy

Remy · ‎09-28-2023

ecoalex2, Thanks for reaching out! We appreciate the detailed log and tests, they help expedite the investigation process quite a bit! To start, I'm going to add some tokens to the account. Please run some tests when you have the opportunity, I'd like to see if this issue is strictly related to FAP. Thanks, Remy

Remy · ‎09-27-2023

cmy, Thanks for reaching out! I see it's your first post here. Welcome to the Community! We'd love to help look into this, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached! https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584 Thanks, Remy

Remy · ‎09-18-2023

Boltman, Thanks for reaching out! I was unable to find any reports of localized issues in VA, and Beam 84 currently isn't currently experiencing any issues. Has your download speed returned to normal since you made your post? Thanks, Remy

Remy · ‎09-08-2023

jaw70, Thanks for reaching out! We'd love to help look into this, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached! https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584 Thanks, Remy

Remy · ‎09-07-2023

aria, Thank you for that information! I edited your post to remove personal information of yours, as well as the company's contact information. I can assure you this will not be an installation visit, as I have already spoken with their representatives. No charge will be placed on your account for a new service. Thanks, Remy

Remy · ‎09-07-2023

aria, Thanks for the follow up! Upon looking into your account, I can't seem to find an email that was sent out automatically by us matching this description. Are you able to list the email address for us, so we can confirm this? You won't be charged for an additional installation setup, as the technician order requested is strictly for repair. Thanks, Remy

Remy · ‎09-06-2023

aria, Thank you for your patience, and we truly appreciate your cooperation! I've spoken with the local technician company handling your order, and I was able to schedule a visit for you on Saturday, September 9th, between 12PM - 2PM! I will be sending additional information via private message so you can get in contact with them over the internet instead of having to call! Please let us know if you receive the private message! Thanks, Remy

Remy · ‎09-05-2023

aria, Thank you for following up! I'm sorry to hear that we're having trouble finding a date. Do you have certain days or times throughout the week that you will be available for a technician to come out? I will go ahead and have the calls made for you to make sure we get someone to your location! Thanks, Remy

Remy · ‎08-28-2023

aria, Thanks for following up! I will have additional tokens added free of charge to attempt to help out. The technician should have equipment handy to help with the modem! Thanks, Remy

Remy · ‎08-28-2023

aria, Thanks for reaching out! Upon looking into your account, the first thing I'm noticing is your alignment is off by quite a bit, and we'd definitely like to get that resolved as soon as possible. A technician will reach out to confirm and schedule the visit, at no cost to you! It seems your data reset today, on the 28th. There has been less than 1GB used today, which is a good sign. It appears all of the usage is coming from a desktop directly connected to the modem. About 670MB have been used today by that computer. Are you performing any internet activities that you haven't in the past? Thanks, Remy

Remy · ‎08-18-2023

dodds206, Upon looking into your account, it seems the agent you spoke with upon cancellation went ahead and waived the Early Termination Fee for you! You shouldn't be incurring any cancellation charges. Please let us know if you have any more questions! Thanks, Remy

Online Status	Offline
Date Last Visited	‎11-03-2022 05:52 AM

About Remy

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Re: Underhanded, Misleading and Dishonest