About Remy

chase24,   It seems it's your first post here. Welcome to the Community! We'd love to help take a look into this for you, but I was unable to locate your account through your Community profile. Please send us a private message at the link provided below with your account number or a phone number attached, so we can take a deeper dive into this for you!   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

jacobe3,   Thanks for reaching out! I see it's your first post here. Welcome to the Community! We'd love to help take a look into this for you, but I was unable to locate your account through your Community profile. Please send us a private message at the link provided below with your account number or a phone number attached, so we can take a deep dive into this for you!   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

sonwil52,   Thanks for reaching out! I see this is your first post here. Welcome to the Community! I was able to get your account pulled up through your Community profile, which is great! It seems that the bill date update was successful. Agents are able to manually request a change of billing date, upon customer request. In regards to the data refreshing, the only way to change your refresh date is by making an account change, whether it be an upgrade or a downgrade.   Thanks, Remy ... View more

DB_007,   Thanks for reaching out! I see this is your first post here. Welcome to the Community! We'd love to help take a look into this for you, but I was unable to locate your account through your Community profile. Please send us a private message at the link provided below with your account number or a phone number attached, so we can take a look into this for you!   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

displeaseduser,   Hello! I see this is your first post here. Welcome to the Community! We'd love to help take a look into this for you, but I was unable to locate your account through your Community profile. Please send us a private message at the link provided below with your account number or a phone number attached, so we can take a deeper look into this for you!   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

Boymom1923.   I see this is your first post here. Welcome to the Community! We'd love to help take a look into this for you, but I was unable to locate your account through your Community profile. Please send us a private message at the link provided below with your account number or a phone number attached, so we can take a deeper look into this for you!   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

shadowwalker.20,   I've gone ahead and sent you a private message regarding the situation. Please let us know if you've received it!   Thanks, Remy ... View more

AshleyRae,   I see this is your first post here. Welcome to the Community! We'd love to help take a look into this for you, but I wasn't able to locate your account through your Community profile. Please send us a private message at the link provided below with your account number or a phone number attached, so we can take a deeper look into this!   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

sfry,   Upon taking a look into your recent account notes, it seems you have another technician visit set up! It appears it's currently scheduled for 2/17/24. Please let us know how this visit goes!   Thanks, Remy ... View more

shadowwalker.20,   Thanks for reaching out! Have you attempted to follow the steps listed at our rebate help site listed below? As long as you have 2 invoices, you should be able to apply for the rebate you signed up under.  https://my.hughesnet.com/support/faq/589/   In regards to the discount, I was unable to locate an exchange involving a $25 discount in our previous messages. Please let us know if you have any more questions!   Thanks, Remy ... View more

sfry,   Thanks for reaching out! It seems this is your first post! Welcome to the Community! I'm sorry to hear you've been experiencing issues, we'd like to get those resolved for you! I was able to get your account pulled up through your Community profile, which is great! Upon looking into your account, it seems we're receiving some notifications for Bad Alignment. I've gone ahead and created a technician order, with associated fees waived as courtesy! The technician will reach out to you, in an attempt to find the best time and date to schedule. Please let us know how the visit goes!   Thanks, Remy ... View more

mk2,   Thanks for reaching out! I've sent a private message to you regarding your ongoing issues! Please let us know if you have any additional questions!   Thanks, Remy ... View more

Twfox52,   I see this is your first post here. Welcome to the Community! We'd love to help take a look into this for you, but I was unable to locate your account through your Community profile. Please send me a private message at the link provided below with your account number or a phone number attached!   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

mk2,   Thanks for reaching out! I'm glad to hear you were able to get upgraded to the new Hughesne service! The previous extender, which looks like a white disc, is not compatible with the new equipment. I would recommend reaching out to us at 1-866-347-3292, where our team can go over the brand new Mesh Node with you. This device is specific to the HT3000W, and is an upgraded extender! Please let us know if you have any additional questions!   Thanks, Remy ... View more

cbynum,   Thank you for reaching out! I see it's your first post here. Welcome to the Community! Were you able to have your issue resolved?   Thanks, Remy ... View more

Kayla96,   We are interested to see the results of speed tests and service quality with data versus without, so we have statistics for troubleshooting purposes. If you would like to speak with a different representative online, please reach out at https://www.hughesnet.com/support. Please note that our email agents do not have the same tools some of our other representatives have. We would like to resolve your issues, but it is necessary to troubleshoot to locate the source of the issue.   Thanks, Remy ... View more

Kayla96,   Thanks for reaching out! It seems this is your first post. Welcome to the Community! I was able to locate your account through your Community profile, which is great! After taking a look into your account, it seems you're currently out of high-speed monthly data. This will cause speeds to be slower, and may cause buffering. Your refresh date is every 24th of the month! When data is on the account, do you notice a difference in service? I've gone ahead and added a data token to help with the testing!   Thanks, Remy ... View more

hellovolchitsa,   Thank you for reaching out and following up! I'm sorry to hear that you're still experiencing issues with your service. Please be on the lookout for a private message from us regarding your ongoing issues!   Thanks, Remy ... View more

jacob002,   Thank you for following up! The link was broken, as I added a period at the end of it. Thank you to maratsade for noticing that! In regards to account ownership change, we are unable to change account ownership if the modem is leased. I would recommend closing the previous account, and having a new one set up through us at 1-866-347-3292! There are a lot of hoops that need to be jumped through otherwise, and it can be a long process without a guarantee of successful ownership change, especially for our residential customers.   Thanks, Remy ... View more

jacob002,   Thanks for reaching out! It seems this is your first post here. Welcome to the Community! As maratsade stated, it is difficult to have your account ownership changed, as the account is tied via SSN to the person who originally signed up with us. To start, it is necessary to fill out Account Ownership Change forms, which can be found here: https://my.hughesnet.com/support/faq/337/ .    We were unable to locate your account through your Community profile. Please send us your account number or a phone number tied to the account here: https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584 We'd like to look into what you're reporting, and take a listen to that call.   We'll be able to look into the account and see what we can do to assist, but it may end up being easiest to create a new account under your name.   Thanks, Remy ... View more

Frustrated_1,   I see this is one of your first posts here. Welcome to the Community! We'd love to help take a look into this for you, but I was unable to locate your account directly through your Community profile. Please send me a private message at the link provided below with your account number or a phone number attached!   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

BungalowMo,   Thanks for reaching out! I see it's your first post here. Welcome to the Community! I was able to get your account pulled up through your Community profile, which is great! I went ahead and read into the previous call notes with the agent you spoke with, and it seems they did in fact escalate you to our Post Install team! They'll reach out to the phone number on file, and will make sure the issue is resolved! I'll keep an eye on the case, and provide updates as they come. In regards to the buffering issue, I wasn't able to locate previous troubleshooting history. What streaming services do you commonly use to watch television?   Thanks, Remy ... View more

Robert,   Thanks for reaching out! We have our team looking into this issue for you. To start, is your email client set up in accordance with this link https://my.hughesnet.com/support/faq/418/?How%20can%20I%20get%20HughesNet%20Email%20on%20my%20Mobile%20Smart%20Device??   Your email status shows that it's active, so you're not currently suspended. Please try logging in to my.hughesnet.com and click on 'My Email'. If you're able to do so, please attempt to send an email through here and let us know what ends up happening!   Thanks, Remy ... View more