Hi again,
To be sure we're on the same page, you're using this URL to access your HughesNet homepage?: https://my.hughesnet.com/
If not, try that URL instead and let me know if you notice any difference in load time.
If it's still slow, try disabling Web Acceleration (WAS) and let me know if there's any difference then.
To disable WAS, follow the steps here: http://hninfo.us/WAS
Does this slow loading happen in different browsers? Incognito mode?
I see you're using our HT1100 modem, so what I'll also do is send you a newer model, the HT2000w. Here are instructions on how to swap these modems. There will be no need to return the HT1100.
When you've hooked up the HT2000w, please let me know if that makes any difference.
Your cooperation, patience, and understanding are greatly appreciated so that we can address your concerns.
Thanks,
Liz
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