About Liz

Liz

:o Well that's good! We're having a meeting today that touches on this topic, so I expect an update on what happened. -Liz

Liz

Hi Gabe, Glad to see the forwards and direct mails to MSN are working again. That's still the case now? Regarding the community email notifications, we're working on that and hope to get an explanation and resolution for why this keeps happening. I'll keep you posted! -Liz

Liz · ‎12-18-2020

Wonderful! Thanks for letting me know it's better with the new modem! If you have any more concerns please don't hesitate to drop by the community again, we're here to help. -Liz

Liz · ‎12-18-2020

Hello Chris! I'm happy to hear how this morning's troubleshooting session went with engineering. Thank you again for your time, it really helps us try to improve for all of our customers. We'll keep this thread open for you to document anything you notice as you continue to monitor your system performance. I will also be running checks periodically today. -Liz

Liz · ‎12-18-2020

Hi todreich, Since I've addressed your concerns via PM I'll go ahead and close this thread. Feel free to start a new one should you have any other concerns. Thanks! -Liz

Liz · ‎12-18-2020

Hello 1AZlady, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thanks, Liz

Liz · ‎12-18-2020

Hi DJ60, We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Thanks, Liz

Liz · ‎12-18-2020

Got it, just pending some things on the backend here to confirm whether you were placed back on the bouncelist. -Liz

Liz · ‎12-18-2020

Good morning Mary, Thank you for your update and details. I surely would hope that our built-in wifi and modem overall would be an upgrade for you. Looking forward to hearing how it works for you. -Liz

Liz · ‎12-17-2020

Hi maratsade, Thank you for your patience, I have news regarding the forwards not making it to your external account (iCloud). Our e-mail admins can see that iCloud is rejecting this content, however they can't see any reason for this. They suggest reaching out to Apple for the reason why they're rejecting these e-mails. Everything seems to indicate the block is on the recipient's (iCloud) end and this would be controlled on their side. Please let me know what you find out so I can update our e-mail admins as well. Thanks, Liz

Liz · ‎12-17-2020

Thanks Gabe, so it seems it's mostly working, but a couple of emails (one fwd, one direct) haven't arrived yet. I'll relay this to the e-mail admins. -Liz

Liz · ‎12-17-2020

Hi Gabe, Without having to rely on receiving an email notification from the community since that's a whole other issue now, can you please check if you can forward any other email to MSN? I'll send you a test e-mail to forward. -Liz

Liz · ‎12-17-2020

Hi Marsha, Please check your PMs, we're a go for 10 am tomorrow. -Liz

Liz · ‎12-17-2020

Correct, there will be no change in your monthly fee, I'm just sending you a different modem, not changing service plans. -Liz

Liz · ‎12-17-2020

Hi again, To be sure we're on the same page, you're using this URL to access your HughesNet homepage?: https://my.hughesnet.com/ If not, try that URL instead and let me know if you notice any difference in load time. If it's still slow, try disabling Web Acceleration (WAS) and let me know if there's any difference then. To disable WAS, follow the steps here: http://hninfo.us/WAS Does this slow loading happen in different browsers? Incognito mode? I see you're using our HT1100 modem, so what I'll also do is send you a newer model, the HT2000w. Here are instructions on how to swap these modems. There will be no need to return the HT1100. When you've hooked up the HT2000w, please let me know if that makes any difference. Your cooperation, patience, and understanding are greatly appreciated so that we can address your concerns. Thanks, Liz

Liz · ‎12-17-2020

Great! Thank you for confirming. If you have any other concerns feel free to drop by the community again. Glad to have helped. -Liz

Liz · ‎12-17-2020

Hi Mary Thanks for this clarification. Let me discuss with our folks, we'll keep you posted. -Liz

Liz · ‎12-17-2020

Good morning kitnbob, Thank you for your patience while this was addressed. Please retest and see if calls show up in your call records now. -Liz

Liz · ‎12-17-2020

Gotcha. Thanks Gabe! I'm double-checking with the engineers if they have any traffic rules for these kinds of downloads. I'll keep you updated with anything I can share. -Liz

Liz · ‎12-17-2020

Good morning Marsha, Great! Once I get confirmation from the engineers I'll PM you the dial in number and code to join. Please be prepared to use your computer to browse or stream video, and be able to access your HughesNet modem in case you need to power cycle. Have an ethernet cable handy to directly connect the computer to the modem, or have it already connected before the call. Thanks, Liz

Liz · ‎12-16-2020

Thank you for the clarification, Mary. Does accessing the HughesNet homepage at different times of the day/evening make any difference? -Liz

Liz · ‎12-16-2020

Cool, thanks Gabe. I'm glad you also included a non-Microsoft download as well. -Liz

Liz · ‎12-16-2020

OK folks, thanks for the info. I've already reached out to the same support people who helped resolve this last couple of times. I'll keep you posted on their progress or if we have additional questions. -Liz

Liz · ‎12-16-2020

Hmm that is odd... and it's just happening for Google Maps? Otherwise other sites are loading normally? Does this occur in the daytime as well? -Liz

Liz · ‎12-16-2020

That's fine, kitnbob. When did this start happening for you. Are notifications still enabled in your Notification settings? To check your settings, click your profile icon and select Settings to get to this settings page: -Liz

Liz · ‎12-16-2020

Hi Marsha, Does 10am CT work for you this Friday? -Liz

Liz · ‎12-16-2020

Wonderful! Thanks for letting me know, Marsha, I'll check what works with engineering Friday and get back to you. -Liz

Liz · ‎12-16-2020

Thanks Gabe! Looks like the notifications also stopped going to @maratsade. We're working on this; I'll keep you both updated. -Liz

Liz · ‎12-16-2020

Good morning, Thanks for this update, maratsade. Let me get in touch with the usual suspects. -Liz

Liz · ‎12-15-2020

Hi Gabe! An adjustment was made, please let me know if forwards and emails to MSN are working normally now. Regarding the sending order, MSN also controls how traffic flows and this can affect the order in which e-mails are delivered. -Liz

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About Liz

Re: Community notification emails have stopped.

Re: Community notification emails have stopped.

Re: Email is not loading

Re: Extremely Slow Speeds.

Re: Slow download speed day four

Re: slow download speeds

Re: Why can't I watch video with HughesNet?

Re: Community Notifications: Part Deux

Re: Email is not loading

Re: Community Notifications: Part Deux

Re: Community notification emails have stopped.

Re: Community notification emails have stopped.

Re: Extremely Slow Speeds.

Re: Email is not loading

Re: Email is not loading

Re: HughesNet Voice just recently stopped

Re: Email is not loading

Re: HughesNet Voice just recently stopped

Re: Late night/early morning speeds have plummeted...

Re: Extremely Slow Speeds.

Re: Email is not loading

Re: Late night/early morning speeds have plummeted...

Re: Community Notifications: Part Deux

Re: Late night/early morning speeds have plummeted...

Re: Community Notifications: Part Deux

Re: Extremely Slow Speeds.

Re: Extremely Slow Speeds.

Re: Community notification emails have stopped.

Re: Community Notifications: Part Deux

Re: Community notification emails have stopped.