About Liz

Hello!   Our engineers have made a change to address this, please confirm if you're able to access e-mail again. I've received one confirmation so far from another customer who posted here in the community.   Thanks, Liz ... View more

Hello!   Our engineers have made a change to address this, please confirm if you're able to access e-mail again. I've received one confirmation so far from another customer who posted here in the community.   Thanks, Liz ... View more

Good morning mk2,   Thank you for reaching out, happy to see you upgraded to Gen 5! I ran diagnostics on your site just to be sure your current system setup is working normally and it is so you're OK to return the modem you just received. There should be a return label in the outer pouch of the box of that modem so you can ship it back.    -Liz ... View more

Good morning Apenlow,   I see it's your first post here, so welcome to the community! I can certainly address your concerns, so I pulled up your account and see that your usage meter indicates that there's plenty of data remaining in your data cycle. This is what you should also be seeing, but if you are seeing something different, please take a screenshot and post it here.     Regarding the autopay status, I'm escalating that to our website folks to investigate. Do you recall when you first noticed this? I'll keep you posted and post back once I have news or additional questions. (Thanks maratasade for noting that you see this as well.)   Your cooperation, patience, and understanding are much appreciated.   Thanks, Liz ... View more

Good morning Bobbert,   Thank you for this update, I'm glad to hear this! Please don't hesitate to drop by the community again if you have any other concerns, we're here to help.   Thanks, Liz ... View more

Good morning BeAdCo524,   I see it's your first post here, so welcome to the community! We can certainly get you back online.   After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: 2/01/2023 between 11:00AM - 02:00PM.    The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed, alternatively you can reschedule online. Please let us know how the site visit goes.   Thanks, Liz ... View more