About Liz

Liz

Good morning Vicki, Thanks for posting and welcome to the community! I ran diagnostics on your site to make sure the internet service supporting your Voice service was working normally, and good news it's all fine on that front. Did Gabe's suggestion above make any difference? Do you have a dial tone currently? Please look for the MAC address on the ATA (the phone box we provided) and let me know what it is so I can confirm it's the same in our system. Your cooperation, patience, and understanding are much appreciated. Thanks, Liz

Liz

Thanks for the PM, thirtyoneprov. I'll send this up. Also, you're accessing your HughesNet e-mail via webmail and not with a 3rd party client like Outlook, correct? -Liz

Liz

Good morning thirtyoneprov, I'm glad you found the community, thank you for posting. I can certainly get this over to our e-mail admins to address. Please privately message me all the affected e-mail addresses so we can get started. Thanks, Liz

Liz

Good morning Oliver, Thanks for posting. I'd try re-moving and re-adding the HughesNet e-mail to Thunderbird to see if that jumpstarts things. I found how to add an account from Thunderbird's (Mozilla) support forum. Hope that helps! -Liz

Liz

Good morning rnickol, Thank you for your patience while your e-mail folks looked into this. Can you please check and let me know if your e-mails have been restored? -Liz

Liz

Good morning RiverDog, Thanks for messaging me the screenshots The outbound server URL is actually slightly different from the inbound, your screenshots indicate they're they same. Outbound should be email.hughes.net -Liz

Liz

Good morning folks, The e-mail admins are still investigating. :\ -Liz

Liz

Thanks for explaining Gabe, I didn't even notice that was the difference being pointed out.

Liz

Thanks maratsade! A bit of good news, one of the admins was able to replicate what's going on on one of their test accounts. I'll keep this thread updated as I receive news to share. -Liz

Liz

For anyone experiencing the same, please provide these additional details: - What browser and version* is used? - What type of device is being used? Laptop/phone/tablet? *To find the browser version, click the 3 dots/lines for settings in the top right corner of your browser, mouse over "Help", then select "About Google Chrome/Firefox". This information can help our folks looking into this. Thanks, Liz

Liz

That blue top menu is the same, everyone sees that. What may be different is when you go to webmail; the blue menu will be gone and you will see your inbox. The way the inbox looks may vary depending on whether you've been updated to the latest version.

Liz

Hi Oletrapper! Thank you for sharing your experience as well, I will also bring this up in our discussions with our devs. Yes, we are rolling out a new look for webmail. Your info helps as it shows this logout experience is happening for those on both old and new versions of webmail! I'll keep this thread updated with news on this as I get it. -Liz

Liz

Aha, ok thanks for this confirmation maratsade.

Liz

Thanks for your input as well, maratsade. Are you also on the new version of webmail? If so, your logout option would look like my initial screenshot. -Liz

Liz

Good morning rnickol, I see it's your first post here, so welcome to the community! I've gone ahead and escalated this to our e-mail admins to address. I'll post back once I have an update for you or if I need more details. Your cooperation, patience, and understanding are much appreciated. Thanks, Liz

Liz

Good morning RiverDog, I see it's your first post here, thanks for these details! We certainly can look into this. Please check your Outlook settings and make sure they're set to these parameters: Inbound Server: mail.hughes.net Port 143 Outbound Server: email.hughes.net Port 587 try with SSL Authentication required If those settings don't make a difference, please private message me the e-mail address in question so we can have a deeper look. Your cooperation, patience, and understanding are much appreciated. Thanks, Liz

Liz

Good morning Tom, We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Thanks, Liz

Liz

Good morning Wendyrenee74, We're closing this thread since we never got a reply from you. Gabe's suggestions are great so I hope they've helped you too. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Thanks, Liz

Liz

Good morning GW4, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thanks, Liz

Liz

Good morning thekysportsman, Thanks for posting and letting me know what steps you took. I followed those same steps and was not able to replicate the same experience. maratsade, thanks for also trying, this is curious. Can you please confirm that these are the steps you took? This is what I did: 1. Click "Logout" from e-mail 2. This appeared in the same window and spun for ~2 seconds before going to the my HughesNet portal. 3. From the portal. I clicked on the MY EMAIL link in the top right corner. 4. Another tab opened up with the login screen. Does clearing your browser cache make a difference? Looking forward to hearing back. Thanks, Liz

Liz

Hi Graham2033, That's a good question, thank you for asking! We don't issue late fees if you miss your monthly payment. We will remind you via e-mail and eventually via browser messaging after your due date to pay your bill, and if you aren't able to pay right away, please give us a call at 866-347-3292 so you may request a due date extension or work something else out with us. I hope that clears things up! -Liz

Liz

Good morning Thladw, It's been a while since we last heard from you, so we will close this thread. I hope the instructions I posted helped, but if you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thanks, Liz

Liz

Good morning Angelswingslove, I'm glad you found the community, thank you for posting. I've put in a request to locate your sales call to confirm this. Once I have any updates I'll post back. Your patience and understanding are much appreciated. Thanks, Liz

Liz

Hi jennga, Thank you again for your patience while this is being investigated. Our engineers are going to work on resolving this discrepancy in the total usage sums between the historical and donut graphs. I don't have an ETA on when this will be addressed, so in the meantime, I suggest relying on the donut graph, and for more detailed tracking, you could also try what Gabe mentioned, GlassWire. Your post has mobilized a lot of folks over here to address this, so thank you for bringing this to our attention so we can make these tools work for you! Thanks, Liz

Liz

Now that you are online with HughesNet, let’s get acquainted. Click here to watch this video. Register your Site Account Number (SAN) Registering your account gives you access to view your data usage, enroll in important text alerts, view your bill and more! Find your SAN on your Order Confirmation Email. Register on the web or the HughesNet Mobile App on Android or Apple Your Billing Cycle You were enrolled in paperless billing at the time of order. Your card on file will be automatically charged each month on the anniversary of your service activation. Check out our billing tutorial video! Get to Know Your Gen5 Service Plan Did you know you have access to data-saving features such as Video Data Saver and Bonus Zone? Find this and more resources available to you now. When you first start using your HughesNet service, your computer and other connected devices might start to automatically download large software updates. For this reason, for the first few days after your HughesNet Service has been activated, any data you use will not count against your specified Service Plan data allowance. Applicable state, local, and federal taxes will be charged to your card on file within 24 hours of your service activation. Thank you for being a HughesNet customer. We know you will enjoy more of everything on the Internet with HughesNet. If you ever need anything, we’re always here to help! -Liz

Liz

Good morning Thom, I see it's your first post here, so welcome to the community! Please note this community is geared towards our residential customers; the moderators have limited capabilities with business accounts. Please call 800.347.3272 for support. We appreciate your understanding. Thanks, Liz

Liz

Good morning GW4, Did Mark's suggestions help? -Liz

Liz

Hi jennga, Thanks for checking in! I just got off a call with our devs who are behind these graphs and they are still investigating this. They have a more narrow focus now and should have something for us tomorrow. I'll keep you posted on what I find out! -Liz

Liz

What maratsade said. Our customers who've actually used security cameras with their HughesNet systems would have much more insight to share than I could. I just know that as long as the system support dynamic IPs you're good to go. -Liz

Liz

Hi mukkii79, I see it's your first post here, so welcome to the community! I located your account and found the notes from the last agent who helped regarding your HughesNet Voice concerns. They suggested these steps, so please do them to ensure the phone and ATA are properly connected: Verify the Set-up of your equipment (phone, ATA) - Cable coming from the MODEM needs to be connected on the WAN (Yellow Port) - Cable coming from the PHYSICAL PHONE needs to be connected on the PHONE 1 (Gray Port) - Green Port should be empty • Push and hold the tiny reset hole of the ATA for 5 - 10 seconds. • Restart your phone box, ATA, by unplugging the power cable from the power-outlet for 15 - 20 seconds. • Check back your dial tone if working and make a test call. Are you using a corded or cordless phone? Your cooperation, patience, and understanding are much appreciated. Thanks, Liz

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About Liz

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