About Liz

Good morning DiamondH,   I see advanced support reached out to you already. If you have any other concerns, feel free to contact us again.   ... View more

Good morning 9372,   It's been a while since we last heard from you, so we will close this thread. Hopefully Gabe's suggestions helped. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. ... View more

Good morning bishop2,   Happy to hear that! Thanks for letting me know. Have a great rest of your day! ... View more

Good morning cwfrey60,   It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   ... View more

Good morning Ksahn770,   Thank you for the information. I see you already have a dispatch created to address your connectivity issue. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.   ... View more

Hi Burt,   Thanks for reaching out. You've already worked with our highest level of support here at corporate, so the decision and offer from Jerome and his boss is final.  Your understanding are much appreciated.   ... View more

Hi DiamondH,   Thanks for posting and welcome to the community! I was able to locate your account and see that you've already contacted us and was escalated to advanced support, which will reach out to you within the week, according to the notes. Please let us know how it goes if you still have concerns.   ... View more

Hi RonDvorak,   I see one of our techs visited your site today and made adjustments. Please monitor your system performance and let us know how it goes this week.     Your cooperation, patience, and understanding are much appreciated.   ... View more

Hi Ksahn770,   I see it's your first post here, so welcome to the community! Please private message me your site account number (SAN) starting with DSS so I can pull up your account and run diagnostics on your HughesNet equipment.    (Champs: We had some changes on our backend so e-mail addresses are no longer associated with newer HughesNet accounts, this is why I'm asking for the SAN.)     Your cooperation, patience, and understanding are much appreciated.   ... View more

Hi bishop2,    I'm glad you found the community, thank you for posting. I ran diagnostics on your site and even reboot it from my end. I'm able to access your SCC fine and don't see any issues from here. I've sent you a modem to address your concerns. You can use the same box it arrives in to return your old modem; there's a return label in the outer pouch. Please expect your new modem this week, and let me know how it works out for you.   ... View more

Hi Monique,   Just checking in on your site, and I see the tech came and restored internet connectivity. If you have any other concerns, feel free to contact us again.     ... View more

Good morning zr500rider,   It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   ... View more

Good morning lucymn,    It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   ... View more

Good morning Crystalbureau,   It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   ... View more

Hi Jon,   Some additional questions and troubleshooting steps from engineering:   Is your Roku 5GHz compatible? If so, does it also buffer on 5Ghz?   Please try disabling IPv6 in the HughesNet modem. Follow the steps here: http://support.hughesnet.com/en/faq/internet/where-can-i-find-my-wifi-password   Then scroll down to the section called "Changing your Wi-Fi password".   Once you're logged into the wifi settings, click the Advanced Settings link in the left hand menu.   Click on the IPv6 option in Advanced Settings.   Uncheck the box next to IPv6 - Automatic.   Click the Save Settings box.   Try streaming on the Roku again on the 5GHz network (you may need to turn wifi back on if you haven't done so already) and let me know how it goes.    Your cooperation, patience, and understanding are much appreciated. ... View more

Hi Jon,   Thanks for the update. So directly connected, streaming works fine, but via the Roku, there's buffering. I'm going to let our engineers know, I know they are interested in doing more testing with Roku and the HughesNet system. ... View more

Hello Monique,   I see it's your first post here, so welcome to the community! After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complimentary (normally $125) review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Sunday, Nov 10, 2019 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed.    ... View more

Hello arooz,   I see it's your first post here, so welcome to the community! Thank you for taking the time to explain what happened, this is unusual. I escalated your case over to the folks here who knows what's what with our collections agency. Apparently we have a new one, so your feedback helps them improve. I'm sorry for the trouble you went through.  Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.   ... View more

Good morning zr500rider,   Your locally assigned dealer attempted to reach out and confirm an appointment to address your connectivity concerns.   Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM with your locally assigned dealer's contact info so you can confirm the appointment.     ... View more

Good morning cwfrey60,   The e-mail account in question should be accessible now, can you please confirm?   ... View more

Good morning RonDvorak,   Our engineers are currently discussing your case. Once I have any instructions or news for you I'll let you know.     Your cooperation, patience, and understanding are much appreciated.   ... View more

Good morning javapoppa,   Can you please send me a screenshot of the error your other e-mail address is receiving after you click on the My Email link? Is this is "island" account?   ... View more

Hi javapoppa,   Thanks for clarifying. Can you confirm that you can send and receive e-mail from both accounts in webmail? If you are having issues sending and receiving emails in webmail, I can certainly escalate that to our e-mail admins.   Where are you seeing a "notice that there is a problem with the account"?   While we have no control over 3rd party e-mail clients you may use to access your HughesNet e-mail, what you can try is removing and re-adding the addresses to see if that makes a difference.   Your cooperation, patience, and understanding are much appreciated. ... View more

Hi javapoppa,   Thanks for reaching out. Are you able to see new mail via webmail (click on My Email in the top right corner of your Support Center)? On either e-mail address?     ... View more