Forum Discussion
Data Tokens Missing
Moderators: On Nov. 2, 2022, my 75 GB plan data and 50 GB bonus zone data were replenished. However, my 682 GB of data tokens were not rolled over, resulting in a 0 GB balance. From Nov. 2nd - Nov. ...
Good morning KEJ,
I see it's your first post here, so welcome to the community! Thank you for these details, they help a lot. I'll escalate this to our engineers to resolve. I'll post back once I have an update for you. Your patience and understanding are much appreciated.
Thanks,
Liz
Hi KEJ,
I'm seeing your token data on your account now. If you have any other concerns, please don't hesitate to drop by the community again!
-Liz
Liz:
What is the status of my 682 GB of missing data tokens? I have patiently waited a week for a resolution. Please advise. Thank you.
KEJ
Good morning KEJ,
Our engineers are still currently investigating. I've asked them for an update and once I do have news to share, I will post back. These are the corporate engineers working on your case so it's at the highest level. I'll keep you updated.
-Liz
