About Remy

aria,   Thanks for following up! I will have additional tokens added free of charge to attempt to help out. The technician should have equipment handy to help with the modem!   Thanks, Remy ... View more

dodds206,   Upon looking into your account, it seems the agent you spoke with upon cancellation went ahead and waived the Early Termination Fee for you! You shouldn't be incurring any cancellation charges. Please let us know if you have any more questions!   Thanks, Remy ... View more

MrBill-2552,   Thanks for reaching out! We'd love to help look into this, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached!   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

dodds206,   Thanks for reaching out! I see these are your first posts. Welcome to the Community! In regards to our customer service agents, we like to attempt to resolve the issue at hand before escalating a call to a supervisor. All agents should be able to transfer a call to a supervisor, as long as there is one available.    I would like to concur with Gabe's comments as well. All services require a 24 month commitment at the beginning of service. We do not offer a month to month contract. Moving services have no charge for relocation unless there are non-standard practices required to complete the installation at the new location. Outside of that, there is the $99 activation fee Gabe mentioned.   We'd love to help look into your account to see what we can do to help further and notate in regards to the agent who initially spoke with you. However, it seems we are unable to locate your account through your Community profile. Please send a private message to the link attached below with your account number or a phone number tied to the account.   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

knightjester,   Thank you for your patience! It seems due to the nature of your plan, we would need to upgrade you on our end. If you are looking to change plans, we would need you to reach out to us at 1-866-347-3292. Our phone agents will help change your plan to ensure you stay on ACP!   Thanks, Remy ... View more

knightjester,   Thank you for following up! Our team is looking into this, and it may be related to your plan. We will keep you updated once we get an answer!   Thanks, Remy ... View more

knightjester,   Thanks for reaching out! I see it's your first post. Welcome to the Community! We'd love to help figure this out. Have you been able to access the sites since this post? When trying myself, it seems I'm able to access it. Does trying to access the site on a different browser seem to change anything?   Thanks, Remy ... View more

nitaclay,   Thank you for reaching out! We've had this issue escalated to the proper department, and it's currently being looked into. In the meantime, we recommend trying out Mark's suggestion of blocking any keywords relating to these messages you're receiving!   Thanks, Remy ... View more

edthetermite,   Thanks for reaching out! I see this is your first post! Welcome to the Community! We'd love to help figure out this Bonus Zone issue, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached!   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

mdmark,   Thanks for reaching out! I see this is your first post! Welcome to the Community! We'd love to take a look into this for you, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached!   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

barge2,   Thanks for reaching out! I see this is your first post. Welcome to the Community! We'd love to take a look into this for you, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached!   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

KEJ,   Thanks for following up! Are you by chance using any proxy? In addition, we'd like you to attempt to install and access Instagram on another device and browser, if you can. Please let us know if this allows you to access the application! From what we've been able to gather, it should be working as expected.   Thanks, Remy ... View more

KEJ,   Thank you for reaching out! We would recommend keeping an eye on our social media platforms and website in regards to announcements on our next generation of HughesNet! As the engineering team stated, although we are working to find a solution for beam 68, a complete fix is not expected until the satellite is up and running. In regards to beams 64 and 66, I was unable to find any information regarding ongoing issues with these specific beams. We will continue to keep you updated on new information when we receive it! We appreciate your continued patience, and the updates regarding speed tests and troubleshooting for documentation!   Thanks, Remy ... View more

rgray58,   Thank you for reaching out! I was able to find your account through your Community profile, which is great! It seems you do have a case that has been escalated, and it appears your case is being actively investigated. I'll be keeping an eye on the case, and will make sure you receive your callback from the escalation team. I looked into beam 84 as well, and it seems there's currently no ongoing issues known with that specific beam. We appreciate your patience!   Thanks, Remy  ... View more

tucker73g,   Thanks for reaching out! We'd love to take a look into this for you, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached!   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

SockeIL,   Thank you for reaching out, I'm sorry to hear that the modem installation process seems to have been an issue! I will go ahead and credit the account to cover the upcoming technician fee, as courtesy. We appreciate your understanding, and want to make sure your switch over to a new plan is as seamless as possible!   Thanks, Remy ... View more

KEJ,   Thank you for reaching out! We'd love to help figure this out for you. First, are you given an alert or any information as to why you've been blacklisted? In the meantime, I'd recommend power cycling your modem by unplugging your modem from the power source, waiting a few moments, and plugging it back in. Following this, if you're able to, please let us know if you're able to use a VPN.   Thanks. Remy ... View more

GW,   Thank you for the updates! They're much appreciated, and I'll continue to notate these. Between 4:30 - 5:30, would you say that the service was operating as it normally would've before you started experiencing these issues? Or just better in comparison to what you've been experiencing recently?   Thanks, Remy ... View more

GW,   Thank you for following up! We appreciate your patience, I was out of office for the previous few days. I'm sorry to hear the technician visit didn't solve things! The coax cable should've been something the technician could've replaced. We appreciate the continued testing of speeds and latency that you've been performing, and I'm going to be notating the test results provided. I'm going to take a look into your account in an attempt to pin down exactly what the issue is. I will also have the actions of the technician passed along to our escalation team! I will be following up when I receive an update!   Thanks, Remy ... View more

anneginmo,   All of the necessary supplies to hook your replacement ATA up should be provided in the box! Please let us know how the setup goes!   Thanks, Remy ... View more

djkcooldad,   Thanks for reaching out! It seems that this is your first post on the site. Welcome to the Community! I was able to locate your HughesNet account through your Community profile, which is great! After running a few speed tests, it seems your download speeds are looking pretty good. Are you still experiencing the same issues you were on Saturday? It seems your devices currently have a Fair signal, connected to the hug5g network. One thing I would recommend is switching your iPad over to the hug2g network while moving around the house, as it has a more broad range.    Thanks, Remy ... View more

captaincrunk,   Thanks for reaching out! I see this is your first post. Welcome to the Community! It's unfortunate to hear you're unable to access the System Control Center. We'd love to take a look into this for you, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached!   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

anneginmo,   Thanks for reaching out! It seems to be your first post here. Welcome to the Community! I was able to find your HughesNet account through your Community profile, which makes things a bit easier. After running some diagnostics, I'd like to see if an ATA swap will do the job. Please expect the replacement soon; you can use its box to return the old ATA. For your convenience, the return label is included in the outer pouch.  Let me know how the new ATA works out for you! Thanks, Remy ... View more

sudn,   Thanks for reaching out! I see this is your first post. Welcome to the Community! We're sorry to hear the service is having issues! We'd love to take a look into this for you, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached!   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

GW,   Thank you for following up! It's unfortunate to hear that the replacement hasn't fixed the issue. We appreciate the updated speeds and troubleshooting statistics, it helps us out a lot! I've had your case escalated, and I'll provide you with updates once the investigation is complete! You may receive a call from our escalation team within a couple days. I'll also have a complimentary 5GB token added to help out!   Thanks, Remy ... View more

Primemender,   Thanks for reaching out! It seems this is your first post. Welcome to the Community! I was able to locate your account through your Community profile, which is great! Unfortunately it seems we don't have communication with the modem on our end either. If you could, on a device directly connected to the modem, please go to your web browser and go to http://systemcontrolcenter.com. Once the HughesNet page populates, please click on System Status at the top of the page and post what the System State code is here. It should be in a 0.0.0 format!   Thanks, Remy ... View more