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@motobojowrote: I found that in order to get the update I needed to temporarily disable the metered connection setting.  I spent quite a number of cycles trying to figure out why the Office update would not complete.  Unfortunately, I just found this to be true this week. You have to go into the settings, temporarily unset the metered connection, and requery for an update. Otherwise you're just sitting around, waiting for something that never will happen. The downside of this is that allows Win10 to do any other updates as well, so you have to make sure there's nothing waiting in the background in Security/Updates first.   And someone else mentioned an Ethernet connection can't be set to metered... I run Win10 in a VM on a Mac using a shared mode virtual ethernet connection. Unless this is something particular to running under a VM, you have to select the actual ethernet connection and flip it to metered separately, but it is there and it does work - for me at least. Selecting the Ethernet Network.    Switching metered connection. ... View more

I am a user of the metered connection hack to control the timing of my update downloads.  Please be aware that Microsoft Office updates won't happen when you have metered connection set.  Office detects that updates are available and reminds you of that fact.  However, when you go through the series of prompts to actually get the update to download the download will silently fail.  This is despite the fact that it detects you have 'metered connection' set and verifies that you would like to override it for the purpose of the download.  I found that in order to get the update I needed to temporarily disable the metered connection setting.  I spent quite a number of cycles trying to figure out why the Office update would not complete.  ... View more

Guess what MAY be heading in my direction this afternoon? I just got a call from a very lost and confused UPS delivery man who has a package for me. I've not been expecting any kind of delivery via UPS so I can only guess it must be the router WooHoo! He is still some 45 miles away but I gave him very detailed directions on how to get to my house...and just so long as he doesn't turn right instead of left at the 2nd tumbleweed, and goes straight onto the dirt road instead of off in another direction...he should get here by 5pm 😛 I doubt this poor UPS driver will be putting a big in for the permanent position. Our wonderful UPS driver Chuck, after 15 years of delivering packages out here, and some 30 years of service with UPS, retired about 2 weeks ago. His route has been taken over temporarily by several different drivers, none of who are to thrilled at having to drive out this way. *He could of easily thrown the package alongside the road..no one would of any the wiser, lol (OOOPS!) but he didn't...I've got some left over shortbread and some other baked goodies I made over the weekend...so I'm going to put a plate together as a little 'thank you' just to show my appreciation. *for those who may take that out of context (you know who you are)... there is a huge difference between 'brown nosing' and 'not wanting to burn your bridges* when your services are limited. I choose not to burn my bridges... ... View more

Hello Don, The billing can be a bit confusing. Let me help clear this up for you. There are two different dates when it comes to our billing system. There is a Bill date and a Due date. Bill dates are mainly for invoice customers. To give customers time to receive then pay their bill once it comes in the mail, there is a time difference set. Which allows for leeway so that the system does not auto interrupt service. Everyone has both dates, however auto pay users are charged the same day as the bill date. If for whatever reason, the system is unable to retrieve payment, it will continue to attempt to retrieve the payment for 10 days(Due date).  The process is a bit old school, and I personally agree that we can make some improvements in this aspect. You just have to remember, most systems in place are conducive to our user base. We appreciate the feedback, and will pass along your remarks to our respective departments. If you need anything else feel free to let us know. Thank you, Chris ... View more