About Reggie

Liz · ‎09-23-2020

Good morning Reggie, Thanks for popping in to say that and share your positive experiences with us. I'm happy the community has helped, and I'm glad you were a part of it! We appreciate your contributions and wish you luck with your next service! Thanks, Liz

Liz · ‎09-22-2020

Hello Lec1, We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Thanks, Liz

Liz · ‎09-04-2020

Good morning Tpaynter1, Thanks for posting and working with the community. I pulled up your account to run diagnostics on your site and the HughesNet equipment is working normally. Please keep in mind that even when speeds are reduced while subject to the Fair Access Policy, those reduced speeds are still shared amongst all connected devices. So if you have multiple devices on the network trying to run on less than 3 Mbps, that's going to be split up- all those devices won't get 3 Mbps each. As maratsade noted, speeds aren't guaranteed as they do fluctuate as a result of a multitude of factors. Our suggestion is to manage the monthly data or as some other customers do, buy tokens, to avoid the Fair Access Policy. -Liz

Liz · ‎08-25-2020

Good morning all, Once tokens are applied to an account, they cannot be taken back. We don't refund tokens. Your feedback has been discussed and sent up for consideration, thank you! -Liz

Liz · ‎08-04-2020

Give our security team something to chew on hahaha -Liz

maratsade · ‎07-06-2020

So it was an ad-on after all. Glad you got it solved, Reg. 🙂 Reggie wrote: I tried it again. It worked this time.Thanx for the help.

Liz · ‎05-18-2020

Hi Gail83, I see it's your first post here, so welcome to the community! I looked into this for you and apparently we did have sporadic chat issues recently. This was addressed by our engineers over the weekend, and should no longer be the case now. I do apologize for the inconvenience you encountered, I appreciate you brining this to our attention. -Liz

maratsade · ‎05-11-2020

You gave up how? Did you cancel the service?

maratsade · ‎05-04-2020

Currently streaming is deprioritised, so it may not work well for most people, if at all. Since you can't leave the service, have you considered asking for specific help for your issues here? You'd have to create a new post under Tech Support. We have had to buy landline in order to make & receive calls. We cannot watch Netflix since programs buffer every 2 minutes & forget about a Hulu ur Prime’s, which we are paying for. We would quit Hughes but do not have any other choice due to where we live

roanoke52 · ‎05-01-2020

LIZ. NOBODY WILL ANSWER THE PHONE 24 MINS SO FAR ON HOLD

maratsade · ‎04-30-2020

" Who remembers James Taylors Fire & Rain? Eagles. Eric Clapton." I do. Good stuff!

Liz · ‎04-30-2020

Yeah the adjustment was made very recently so hopefully things are back to normal now. Thanks everyone for your help! -Liz

Liz · ‎04-27-2020

Hi Reggie, Thanks for sharing your experience and optimism. I just ran diagnostics on your site to be sure there wasn't any thing glaringly wrong, but all is working. Our engineers are indeed working to ensure the network is handling this increased traffic these days. If you have any other concerns we can address, we'll be here. Thanks, Liz

Liz · ‎04-17-2020

Hi cthrower, Thank you so much for your patience while your sales call review request was investigated. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns. Thanks, Liz

Liz · ‎04-13-2020

Good morning Noral, Thank you for messaging me the requested info. I pulled up your account and ran diagnostics on your site. The HughesNet equipment is online and working normally. We apologize for the difficulty you are experiencing with streaming on your service. Due to the coronavirus (COVID-19) pandemic, traffic on the HughesNet network has increased dramatically. We have adjusted the network to help improve performance during this time of increased usage, and our engineers are working around the clock to optimize the network for all our customers. To fix the problem you are experiencing, please try the steps below. Adjust your streaming app/device settings: Use the latest version of streaming apps for best performance Turn off auto-play, as many sites (Netflix, Hulu, Amazon Prime, YouTube, Facebook, Tumblr, Instagram, news sites, etc.) contain videos, animated gifs, and sound clips that start playing as soon as you open them. When this feature is enabled, entire video and sound files can use your data to download automatically. Quick links to use less data: Netflix - Adjust playback quality to Standard Definition Facebook - Change auto-play to OFF Android - Reduce Mobile Data Usage iPhone - Tips to Reduce High Data Usage on iPhone Adjust your HughesNet settings: How do I get the most out of my HughesNet service? Slow/No Connectivity What is Service Plan Data? (and how is it used?) hug2 vs hug5 Wi-Fi networks -Liz

maratsade · ‎04-11-2020

Or Candid Camera (Online!) @MarkJFine wrote: It's Ripley's

maratsade · ‎04-06-2020

They both work for me. I think they call that "you're having problems with your connection." bravo6 wrote: Just tried both your links regarding free hotspots...neither of them will load...I think they call that "irony".

maratsade · ‎03-23-2020

Yes, there's that, of course. They're fairly cold too. 😉

maratsade · ‎03-21-2020

I thought that was the case, too. @GabeU wrote: Though I'm not 100% on this, I think he changed to another ISP, as well.

maratsade · ‎03-21-2020

Sorry, I didn't have anything to post as evidence.... it was more of a vague memory that I had read something about it, and I think it's what @GabeU posted, or something similar. @lighthope1 wrote: I haven't seen HughesNet's name involved in any of the LEO articles I've read. I could have missed something, though. But as far as I know, HN is not part of it...unless they are leasing capacity.

GabeU · ‎03-20-2020

@Reggie wrote: I just tried the 866-347-3292 number. The recording said due to Covid-19 the wait time is upto 20 mins. Same here.

maratsade · ‎03-20-2020

Reggie's right, and to do that, go to myAccount and Billing and click on "start a topic." You can copy what you posted here and then paste it over there. Since this is a solved thread, I wonder if the mods can lock it.

Liz · ‎03-17-2020

There have always been crafty cheaters... LOL

GabeU · ‎03-17-2020

@tandst1 wrote: Not "fair" to users of traditional carriers either. Hughesnet should step up and release bandwidth like the others. The fact they aren't is because they know their customers have no alternative. Maybe if they acted like they cared now some of their customers would stick around in a couple years when others get competitive networks built... Go T-Mobile/Sprint and Dish.. It would help to research what you are critiquing lest you publicly make baseless and foolish claims.

maratsade · ‎03-17-2020

https://community.hughesnet.com/t5/About-the-Community/COVID-19-and-Your-HughesNet-Service/m-p/120660#M1276 Dtomblin wrote: Is there any update from the officials that make the decisions on helping those that have to work from home or have children home? There has to be some way that Hughes net can help with data/usage.

maratsade · ‎03-16-2020

A private island sounds awesome! EDIT: I could totally live the panda life there. Eat for 18 hours, sleep the rest of the time.

Liz · ‎03-16-2020

Hello Adamsfamily, Thank you for reaching out. Your best option is to please call 800.347.3272 for support. This community is geared towards our residential customers; the moderators have limited capabilities with business (SME) accounts. We appreciate your understanding. -Liz

Liz · ‎03-13-2020

Hi Mnash, Welcome to the community, I appreciate you taking the time to share your feedback. The HughesNet community has other boards in which subscribers can post; our most active ones being the tech support board and the account and billing board. There you can see many subscribers reaching out and receiving help from other subscribers like yourself, or in other cases, from HughesNet reps. This community is primarily a self-help stop for you and all residential HughesNet subscribers, along with these other support resources. I hope that clears things up for you. 🙂 Have a great weekend! Thanks, Liz

maratsade · ‎03-13-2020

Glad we found it, an I hope it helps our fellow subscriber. Removing the radio seems fairly easy (though it being on the roof is scary) and I imagine it doesn't require much skill, so maybe a neighbour can help, for free (or for homemade goodies...)?

maratsade · ‎03-10-2020

Ditto where I live. I have the 50GB and that's plenty for me. @Reggie wrote: That plan is not offered in my area. That's ok.

Online Status	Offline
Date Last Visited	‎11-14-2020 01:08 PM

About Reggie

Re: moving on to the level.

Re: Inability to send email. Can receive No help f...

Re: So internet

Re: Data Tokens

Re: Usage meter download

Re: Kudos button

Re: HN chat not responding

Your mileage may vary

Re: Extremely slow speeds!! No answers.

Re: cancel my service LIZ

Re: Landline is down

Re: Community Error

Re: Speed

Re: customer dissatisfied

Re: Internet is not working!! Clear skies

Re: Sites not loading today

Re: Free hotspots from terrestrial ISP

Re: Coronavirus Impact

Re: just a rant

Re: no options greater then 50 gig plan??????????...

Re: Cancellation

Re: Payment extension

Re: Happy Pi Day (3.14)!

Re: None

Re: Free service for students whose schools are cl...

Re: Government mandated restrictions on office wor...

Re: Network light out no internet

Re: Committed scammers

Re: need competent kind help please

Re: Data Cap did not reset. 0/100GB remaining.