About Reggie

This area is intended to be social, so people are social  here. Support goes on all the time when there are legit support requests.     @MarkJFine wrote: I believe this particular area is intended to be social. And, as tis the subject of this thread, there haven’t been many support posts of late (with the exception of yesterday’s completely inappropriate ranter - there was no call for that). ... View more

I misread the post, Reg. Thanks for the question! ... View more

@jackie2010 wrote: yes to that!!!!..I was nottold a 2-yr contract ..nor about data caps..a veteran trying to save money ..got slighted!!..they suck! The data caps are a part of choosing a plan during the sales call.  The two year contract is mentioned during the final disclosure, after which they ask if you agree to what has been read to you.     However, if you believe that these things were not disclosed, and it's been no more than about three months since your sales call, you can request a sales call review.  You can do so in the "MyAccount and Billing" section.  If it's determined that appropriate expectations were not set during the sales call, you may have recourse.  ... View more

LOL You're welcome!   -Liz   ... View more

Thank you for all the replies. When I have more time, I think  I will take Gabe's suggestion to start a new post. This time with more information. ... View more

Zeppelin  (it's a big shed) ... View more

Venting sites/forums only lead to the bandwagon effect, and [edit: that] ends up making everyone angry and miserable.  This community is a tech support community, where the main thrust is to figure out a solution to a problem.  There are plenty of places to vent on the Web. This should not be one of them.  ... View more

@cuddlebug0 wrote: I'm glad to have a couple of friendly faces to chat with from time to time.  I just posted a billing question.  It's no doubt a silly question, but one I need an answer to.  I have to watch for a reply now.  Chat later.   cuddlebug0 Nah, not silly at all.  When I first upgraded to Gen4 and paid my first bill (manual payments), my invoice total was still showing.  I called, as I was worried that the payment didn't go through, even though it showed in the account history that it did.  It turned out that it was actually just showing the balance of THAT particular invoice, not the balance currently on my account, which was zero.  The system has been changed a little since then, so it's less confusing (with that issue, anyway), but that one really threw me for a loop.    I had and issue with billing back in the late 2000s or early 2010s in which a double payment was deducted from my bank account when I paid an invoice, so when I saw what I thought was a still existing balance it made me very nervous.     And your current issue is a little perplexing, so I hope you get an answer soon.  I'm sure I would ask, too.     ... View more

Hopefully the crackdown will happen directly on the hackers' heads. ... View more

I know, right? I love those tests, when Testmy goes a little nutty.    I usually don't run upload tests because they're always between 2 and 3 Mbps (unless the connection is clogged, in which case it may be less). Testmy never gives me speed of light uploads; they just do it with downloads.    @GabeU wrote: And REALLY nicely on Nov 14th.  😛     It's too bad you don't run any upload tests.  If you ran a few, you'd be in the "Member Rank" for HughesNet speed tests on TMN, and with test results like that you'd probably be #1.  😛     ... View more

@Reggie   You're very welcome.  🙂    The Genie app is pretty much just an app to be able to see router info and make adjustments if you need to.  It's pretty easy once you get the hang of it, and that shouldn't take very long, as it's not all that complicated.  Things like QOS take longer to learn and fiddle with, but I haven't even bothered with that as I normally only have, at the most, two things running at the same time, and that isn't very often, and usually only when I'm updating my laptop or notebook.  You'll find that most of the settings are fairly self explanatory, but it's definitely a good idea to read a little about the things you aren't familiar with.  Netgear also has their own Community with a lot of good info, and they're pretty helpful if you have a question that you can't find an answer to.     I hope you like the R6700.  If I needed a new router and I had the money I would most likely get something like that, as I don't really need all of the bells and whistles of the more expensive ones.  As long as it's easy to use, has speed comparable to the LAN connection, and has decent range, I'm as happy as a clam at high tide, and I'm pretty sure the R6700 would fulfill all three of those requirements.     ... View more

"I suppose you could argue about GE quality"   Please don't.... 🙂 I just had to buy a GE refrigerator.  I hope it will not die in 2 years like its Whirlpool predecessor did.  ... View more

@LGriffin wrote: I probably need to upgrade this laptop since it doesn't connect at 5G to the modem wifi. If you're having speed issues with your 2.4Ghz connection there are often settings adjustments that will improve the speed of devices that utilize that connection.     I have no 5Ghz connectible devices (save for the Raspberry Pi 3 B+ I got a few weeks ago), and all of my 2.4Ghz connected devices have internet speeds that are within 98% of my Ethernet cable connected devices, meaning that with a device connected via the 5Ghz band I'd see virtually no improvement over my 2.4Ghz connected devices.     I only mention this as I'd hate to see you spend hundreds on a new laptop with a 5Ghz connection only to find that your WiFi speed isn't any better.     However, if the speed of your 2.4Ghz WiFi connected laptop is noticeably lower than an Ethernet cable connected device, and no settings adjustments help to bring that 2.4Ghz speed up, a 5Ghz connection may very well give better results.   ... View more

This is an important time to extend our thanks and appreciation to all the selfless HughesNet Community contributors, helping each other day after day.  When we first started this Community, our hope was to make it more than a place for single posts from subscribers with little sustaining value.  Our goal was to make it a living community, centered around HughesNet service but more… It’s the pictures, the humor, the family events you all share that make this community alive.  Those of us at Hughes that get to serve you here are grateful for making our job so worthwhile. Katie ... View more