About maratsade

Instead of "raising the roof," try opening a ticket here by going to the tech support section and creating a post where you describe the problem and provide as much context and information as you can. The HN reps on this site are very helpful.  Keep your expectations reasonable and give them some grace. They're not here to jump at your command, but they are here to help you get the best out of the service. ... View more

@Lhuyghe ,   Sorry to hear you're in this situation.  Unfortunately the reps on this site don't work on weekends. They would likely be unable to do more for you than send a tech, which you already have coming. I hope you have access to a phone or a neighbour in case of emergency. ... View more

@rick3829  I'm sure you're in no mood to keep working on this, given your below par experience so far, but give the reps on this site a chance. They're corporate reps, and from what I've seen here, they seem to have more authority and more reach than the email/phone reps. They're not here 24/7, so an answer may not be immediate, but they are very helpful.  I hope things improve for you.  ... View more

@rick3829 , that's a very frustrating situation.  I suggest that you post a description of your problem, with as much context as you can provide, in the Tech Support section, like @skid5150 suggested.   Just click the +Start a topic button.   The reps, who are super helpful, won't reply to you in the General Discussion section.  ... View more

You're actually on the Hughesnet network when you're trying to connect, right? You need to be at home to be able to connect to the SCC.   ... View more

Monday’s a holiday, though.  ... View more

This is a tech and account support site, not a site to review the service. If you want to review the service or vent about your frustrations with it, please use one of the many social media sites out there.     If you'd like to work with the Hughesnet corporate reps on this site, please provide more context to the issue you're experiencing. Do you have any error messages? Is the speed low at all times, or at specific times? Are you in FAP?  ... View more

"Just now I checked and the error code 24.1.1 is back and system is poor."   The throttled code will remain until your monthly data (the data you pay for) cycles into a new month.  The bonus data is free; when you are actually in the bonus zone you probably won't see the code, though you might, as it doesn't refer to the bonus zone.    "Speeds throughout this have been all over the place, but none have been good."   What do you define as good? You may want to run speed tests using Testmy.net (which is required to have speed issues analysed on this site), and the post the link to your My Results page.    Speeds do go all over the place because of the nature of satellite internet, which is influenced by the laws of physics inherent in the technology, and is also influenced by other variables, including congestion (that is, how many people on your beam are using the internet; this can be more noticeable at certain times of the day).   ... View more

You don't have to suffer for another 18 months. You can pay the fine and cancel the contract at any time, and it'd be cheaper than paying the monthly fee for 18 months.  If you are 6 months into your contract, your fine would be $355.  Not cheap, but a lot less than what you pay now times 18. ... View more

My theory is that your beam now has more users and that your experience has to do with more congestion. ... View more

Yes, you will be in FAP until your data allowance resets.  The FAP experience varies, and some people seem to find it acceptable, while others are unable to do most tasks.  ... View more

You're state code is 24.1.1 (download throttled). This  means you're in FAP, which means you've exceeded your monthly allowance and now your speeds are throttled. You can restore normal speeds by buying tokens or by waiting until your monthly allowance resets.  To read about FAP (Fair Access Policy) go here: https://legal.hughes.com/FairAccessPolicy.cfm   ... View more

Try going to http://systemcontrolcenter.com/#!/home/information.  The SCC doesn't need the internet to work, but  you need to have your WiFi working, and if it isn't, you need to connect your device to the modem with an Ethernet cable.  If neither, then your best bet is to wait until a rep comes on and checks out your system remotely.   You can also try going through Overview Account, located at the top of the page, and see if that shows you any info. But that does require a connection. ... View more

It's not. Zimbra is their email services provider, AFAIK.  I just tried my email and it works fine, so this is likely only a limited outage. And yes, an announcement would be nice. The reps may not be available to place one right  now, but hopefully they will soon, especially if the issue persists.   You can't sign into Zimbra with your HN info.  Our accounts are through HN, not Zimbra. HN has an account with Zimbra and they create accounts for us that are HN accounts.  Again, AFAIK.  ... View more

Zimbra shenanigans. Hopefully the reps here will contact Zimbra and have them fix whatever's going on with their system.  ... View more

When your internet slows down, does the system control center display a particular error message? If so, please post it here so the HN reps on this site can check what may be going on.    If you have another ISP available, maybe it would be a good idea for you to go that route. You may not even be under contract anymore and might be able to just cancel the account without penalties.      ... View more

No worries at all, Kevin. I totally get it, and I hope you get a satisfactory resolution quickly.  The reps here are on M-F during business hours, though sometimes they stay later. I hope they will reply to you tomorrow. ... View more

There was no snark intended; sorry it was interpreted that way. "I'm not sure why you would even respond, as you have no horse in this race. I posted it here to get legal to contact me. "   This is a community site; subscribers can and do respond here. I'm a subscriber, been so for over 15 years. I'm also a lawyer, licensed to practice in the US.   Hopefully a rep will reply to you this coming week and direct you to where you need to go in terms of contacting their legal department.  In my experience, they don't contact you; you need to keep trying to contact them, or you can ask your representative to try to do so.   Class actions are forbidden as per the subscriber agreement.   Best of luck to you.     ... View more

Hopefully you and the person you're meeting with will read the documents at https://legal.hughes.com/ There is a specific process used to resolve grievances. ... View more

OK. Maybe you need a new modem. The reps on this site can connect to your modem remotely to see what may be going on. Give them a chance to see your post and get involved. Leave the modem plugged in so they can contact it. I hope this gets resolved quickly for you. ... View more

The HN reps on this site can connect to your modem remotely and poke around to see what may be wrong with it.  Make sure you leave it plugged in so they can contact it.  Hope this gets resolved quickly for you. ... View more

Is it located somewhere where it has space all around it?  ... View more

Try the system control center: http://systemcontrolcenter.com/ Look for something labeled "system information" or something similar.      ... View more

@CcClark    You may want to start your own ticket, if you'd like the reps on this site to address it.  To start your own ticket, go to the Tech Support page and click on the blue button labeled +Start a topic. Provide as much information and context to your issue as you can, so the reps can help you.  ... View more

I suggest you wait until the HN reps on this site see your post (hopefully tomorrow) and reply. They will likely try to connect with your modem remotely to run diagnostics and figure out what may be wrong with the thing. Good luck! ... View more

The agreements are here: https://legal.hughes.com/   The Fed. Trade Comm. may point you to the legal document that pertains to accounts that were opened during a specific term. The documents all state: "PLEASE READ THIS ENTIRE SUBSCRIBER AGREEMENT (“SUBSCRIBER AGREEMENT” OR “AGREEMENT”) CAREFULLY, AS IT CONSTITUTES A BINDING CONTRACT BETWEEN YOU AND HUGHES NETWORK SYSTEMS, LLC (“HUGHES”). BY APPLYING FOR OR ESTABLISHING AN ACCOUNT WITH HUGHES, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT."   (The all-caps paragraph is from the agreement itself).  It is your responsibility to read these things.   If your sales call is still available, the Hughesnet reps on this site can pull it up and hear both sides of the conversation.    I believe they send a welcome email that contains information.  You may still have it.    In any case, the reps here are very helpful. They're here M-F, approximately during business hours.     Good luck, and I hope you hear from the reps soon.  ... View more

@brahn    You probably need to get a new modem. You can wait until the HughesNet reps on this site see your post, or you can try calling the customer service line and explain the problem to them.  They should be able to connect to your modem remotely and see the code (the modem will have to be plugged in for the reps to be able to connect to it). The reps on this site are not here 24/7, and if they don't reply today, you will need to wait until next week. I hope you can get this issue resolved quickly.  ... View more