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Hughesnet Community
About maratsade
Distinguished Professor IV
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02-03-2019
03:38 PM
1 Kudo
Hughesnet reps are here M-F, 9-5. A rep will likely get back to you tomorrow or the next day. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. wadedf wrote: My modem won't engage and connect. I have wifi and power, but no other lables are enabled. I spoke with tech support last night and they ran diagnostics but told me that I'd have to pay $175 for a new modem. This is not acceptable to me, what can your company do to fix it?
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02-03-2019
01:13 PM
No Get Out of Jail Free card for naivete. GabeU wrote: Ignorance is no excuse, and all that matters is what's provable, like a recorded sales call.
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02-01-2019
03:57 PM
I researched dish heaters a couple of years ago and they didn't seem to be all that good. I use a soft brush to gently clean snow and ice from the dish, and it works very well. MrBuster wrote: On the topic of snow, has anyone tried out a satellite dish heater? Does it work better than sweeping the snow off with one of those fuzzy things? Any snow birds with an opinion? 🙂
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01-31-2019
03:58 PM
Did you not read the message Liz and Felicia posted? "As I have stated in our previous conversation, you can call the dealer to schedule an appointment for a time that works best for you. I've also escalated your case so that the dealer has your current number, and they may also reach out to you. This should resolve any issues you are having. If you have any questions regarding contacting the dealer, please let me know. " Or do you have a new issue? In that case, please describe it in detail. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. C-Walker wrote: I didn’t receive a message from you guys for a bit so I figured I would post in here to see if anyone could help me out. Thanks for getting back with me guys. Much appreciated.
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01-31-2019
08:06 AM
Here's hoping everything's ok with everyone over there. @GabeU wrote: For now. It's not snowing very much at present, but the main band is starting to move south. It's going to be right over top of us in a few hours. Then, by morning, it will start moving back north again. Lake effect snow is goofy like that.
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01-30-2019
09:19 PM
1 Kudo
Thank goodness for the new furnace! And it looks like you have good satellite signal too. 🙂
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01-30-2019
08:14 PM
1 Kudo
Silver lining: you can start putting together my snow order. 😉 Seriously, though, stay safe and warm!
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01-30-2019
08:52 AM
Are you saying it has never been resolved, or that it finally was resolved? And are you still a subscriber? *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. anniem05 wrote: I had this issue and it could not be resolved. It had to be elevated to programmers who reprogrammed to get the system so I could change my phone number. The fine folks at Hughes.net also deleted my payment method intending to add it right back in testing what was wrong and couldn't do that either. Each month during this process I was getting a paper bill with a $5 upcharge on it because it wasn't on autopay, LOL. I had to call in wait in cue and explain everything to get the charge removed and pay the bill. More that that each month the employee on the line, feeling like they were the one who could conquer the world when all others couldn't,went through the full monty to replace my card information and phone number in the system. LOL . It was a couple of hours each month until it was repaired.
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01-28-2019
07:52 AM
You are so lucky to live in a free country, where you can just pay the fine to break the contract and go on your merry way to greener pastures. Lucky! *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. Dissappointed5 wrote: Yep, Its a shame that they are allowed to operate... We will pay the difference to get out of contract in March.. Rip-off Artists.. Disappointed1
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01-28-2019
07:49 AM
Yep, that is actually what you need to do. You're not going to get any support or your money back or anything at all with the rude attitude towards people who are trying to help you. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. Dissappointed5 wrote: Sounds like what i need to do, Mr. Professor. Glad I had you to navagate me thru this.. thanks..
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01-28-2019
07:47 AM
May want to stop trolling and create one post under Tech Support or myAccount and Billing, and explain your issues like a grown up. Calling people names won't get you very far. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
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01-28-2019
07:46 AM
That was a mistake. He should've left you a roll of duct tape for your mouth. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
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01-28-2019
07:45 AM
Sounds like you're a bit upset about the service. Fortunately for you, you can just pay the fine for breaking the contract and be on your way to bigger and better things. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
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01-28-2019
07:41 AM
Please have someone teach you some very basic manners. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
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01-26-2019
11:37 AM
I'm sure that a Hughesnet staff member will address your concerns. You may have to wait until Monday, though, as they're not usually here on the weekends. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. stevef wrote: I apologize if I sound upset, I just hope we are not going to lose money over this, as we are a married couple living in poverty and the whole point was saving a couple dollars a month by switching the Internet Provider to Hughes. 😞
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01-25-2019
01:21 PM
May not be able to. @BirdDog wrote: This is such a unique situation I would think it might be in the best interest of both parties for a mod to intervene regardless of the complaint being filed. Just my opinion.
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01-25-2019
01:13 PM
1 Kudo
Since you have filed a complaint with the Better Business Bureau, you will now have to wait for an official reply from the company. They have to follow specific rules, and you will not likely get any kind of action on this site now, as they have to respond through other channels. The company has 30 days to officially reply to you, and it may take that long to get a resolution. If you had posted here instead, you could have gotten this resolved much faster. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. akmays wrote: Hughesnet promised me my $300 refund would be in my account Jan 3rd that they took out of my account in early december for cancelling a "fake" account I did not create. The tech did some shady things I'm not gonna get into but they said sorry for the mix up I promised it will be back in your account on that day. Jan5th still no refund. Call again "No you were told wrong, jan 12th it will be there". Jan 16th still no refund. Call again " no you were told wrong Jan 25th". It's jan 25th and shocker no refund. This is absolutely UPSURD! I had to miss a student loan payment because of what they did. I have filed a formal complaint with the Better Business Bureau as well. Would someone PLEASE refund me my money and quit lying to me before I have to take this even further.
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01-24-2019
08:57 AM
1 Kudo
Exactly! It gets disappeared by the smart toilet. 😉 @MarkJFine wrote: No s..., right?
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01-24-2019
08:33 AM
2 Kudos
The VDS will make any video that's streaming at a higher quality stream at DVD quality. If it's streaming at less than DVD quality then it won't need to do anything because the quality is already lower.
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01-24-2019
08:31 AM
An internet-connected toilet.....Interesting. MarkJFine wrote: 1. Satellite television boxes and gaming consoles - I can generally just term this IoT anymore, because more and more we're seeing lots of devices (even toilets) have some dumb reason for being connected (and susceptible, but that's whole 'nother story) the internet and they're increasingly unrelenting on the data they use. Satellite television seems particularly a problem, because remote DVR setting tends to prioritize On-
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01-22-2019
07:22 PM
1 Kudo
Give them time to work on the issue -- they will fix it, but it may take longer than 4 days. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. stevef wrote: So far, I never seen that video data saving thing. 4 days passed, but the Settings didn't show up, so far. 😞
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01-22-2019
07:44 AM
@GabeU wrote: Works fine here, as it does for many others. As well, people use security cameras with HughesNet. Ditto here, works fine. Often the people whining here have some things in common, one of them being they didn't do the research before subscribing, so they don't understand the system, how it works, and its limitations. When their unrealistic expectations are not met, they throw tantrums and blame everyone but themselves for what's clearly their own fault.
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01-22-2019
07:39 AM
"I think they should remove the false TV ads about how fast the service is for folks that live in rural areas. C'mon....we know it not to be at all true." Just because it didn't live up to your expectations doesn't mean it's false advertising. "No one told me about the severe restrictions associated with the residential service" It's a pretty lame consumer who doesn't do research before buying something, and blaming others for your own failings doesn't make you look look like better.
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01-21-2019
01:28 PM
I thought they usually are short-term interns. BirdDog wrote: Maybe he/she will be one that sticks around for awhile.
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01-21-2019
07:27 AM
1 Kudo
Maybe your husband complains because you never bothered to do research before signing up for the service. If you had, you would've known its limitations and would have made intelligent choices. Blaming a company for what's your fault, really? Do you also complain about the bank when you run out of money because you spent more than what you have? Shame on you. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. amyashworth wrote: I agree. We run out after 2 weeks and don’t even use it much. I’m looking for a company to buy out my contract and frankly I will tell anyone who listens what a total ripoff this is. I’m tired of hearing my husband complain TO ME about the sucky service because I was duped into signing up for a two year freaking contract for this garbage.
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01-20-2019
09:14 AM
It's your choice to sit around griping about your network and doing nothing about it (other than vigorous griping), but another option is to troubleshoot the network with the help of the people on this site and fix what's wrong. You can also cancel the service. There will be a monetary penalty for breaking the contract, but if you're so miserable and prefer not to try to figure out why your network is having issues, the fee may be a better choice than the misery. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. kf4ipc wrote: I have a 2 year contract with Hughes Net so I guess I'll be stuck with this crap that was hyped up to be so much better than dsl, I hear it on the local radio stations every day about how great it is, I don't see it. Hopefully they will have fiber in my area by the time my contract ends.
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01-20-2019
08:19 AM
1 Kudo
I got both PlayOn for PC and PlayOn Cloud. PO Cloud works better for me. The thing seems to work like a DVR for the cloud. They have a reasonably priced monthly plan of 4.99 a month, which holds 200 hours of recordings in the cloud -- not clear if this is per month or what. They also have credit packages for those who don't want a monthly plan. I tried the system with the 4-recording package, which cost me 1.99. I don't plan to get a monthly membership, as I don't record much stuff at all so I will use it infrequently. The files play back fine with no buffering (I connect my laptop to the TV via HDMI cable and it plays perfectly). This could potentially be very useful for those who have issues with buffering when streaming. GabeU wrote: The great thing about PlayOn Cloud is that there is no buffering when watching it, as you download the file and watch it, not the stream. I've been contemplating getting this so I can stream things to the cloud using their mobile app, then download them to my laptop and play them on my TV via HDMI cable. And again, no buffering! It would be a great way to take full advantage of the Bonus Zone data.
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01-19-2019
11:52 AM
Satellite internet is more expensive than terrestrial internet --the technology is much more expensive to develop and maintain, so even if you don't like the price, it's not going away, and your only choice is to cancel service. If you are under contract, you will have an early termination fee to pay as well, whether you feel it's right or not. The HN staff on this site can work with you to help you maximize your internet experience, and you may also want to learn how to budget your data allowance, as the amount of data is capped, which is also due to the limitations of the technology. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. kwarnercota wrote: I do not feel like I should be charged for a termination fee based upon the service and price that I have been paying. I feel like my termination fee should be waved since I was a customer and have been dealing with poor service since 2017. The price was extremety too high for the data and I ran out of data too often! When I upgraded to try a better service plan about a year prior I told them I did not want to do an extended service agreement based upon the inconsistency of the service.
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01-18-2019
04:45 PM
Yeah, you're right. I thought it had been fixed and had come back...sorry, I don't touch the VDS at all ever, so I don't even notice if the button's there or not. 🙂 @BirdDog wrote: It's been like that for a couple months for at least some of us. Was mentioned in a thread awhile back. EDIT: Actually, this thread third post, by me.
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