About maratsade

I just tested here (7-ish a.m.) and got 972 kbps (or approximately 18x dialup).  Interestingly, I streamed a 25 minute episode on Hulu and it worked very well.   ... View more

"Please remember to update your brand new refrigerator's firewall..."   In the near future, your domestic replicants will be programmed to do this for you.  Edit: Or maybe Alexa can do it already?  (I don't know, I keep my home as dumb as possible). ... View more

The speed tanked yesterday -- less than 500 kbps all day, or about 10x faster than dialup... 🙂   Right now, 1.9 Mbps.    ... View more

"I don't know how much of Testmy results are available from the url. I've never posted the url before, it's always been screen prints. "   Whatever you did on Testmy under that account will show there, and I'm told it has lots of info the engineers can use to figure out what's going on.   *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.   @dfbeck wrote: maratsade GabeU,   I don't know how much of Testmy results are available from the url. I've never posted the url before, it's always been screen prints. I started this post about 3:30 and got distracted by an email that said it was from Hughes. It explained that my email had been hijacked and it was necessary for me to reenter user name and password along with payment info, especially payment info. I figured who ever sent it was looking for something to read so I send them 90,000 copies of Death Traps from Kindle using an anonymous emailer. I hate scammers and it wasn't all that quick to send those books with uploads at .33Mbps or less but it's worth it. https://testmy.net/quickstats/Hangfire     ... View more

"manual 25MB file size for download tests and 6MB size for upload."   I thought it was 12 down/3 up for Gen 4 and 25 down/4 up for Gen 5.... ... View more

I think your decimal points have been doing some holiday partying already. LOL.    Where did you get these speeds? "69.1Mbps download and 86.8Mbps upload."   The upload speed is especially suspect, so I wonder if you got it with Speedtest, Xfinity, or another one of those tests that are not recommended for testing the speed of a satellite connection, because they do not give reliable results (maybe due to the latency?).     If you could post the URL to your Testmy.net account results page, that'd provide a wealth of data for people (especially HN engineers) to analyze, and it'd give them a more accurate picture of what may be going on.   The URL would look like this:  https://testmy.net/quickstats/[your username]   I hope the problems you're experiencing get solved quickly. Stinks to have all these issues.    ... View more

Curious: what are you using to measure your speeds?   *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. ... View more

Temper, temper!   Best of luck to you, dears, and happy holidays. ... View more

  You might want to send @Jay a private message to ask for an update, since his post about this was 2 weeks ago.      @bounceback2p wrote:  We are just waiting on notification of when they go into effect. Probably will be waiting until the cows come home for those.    ... View more

Merry Christmas to you too, Cuddlebug.    @cuddlebug0 wrote: Hello to all.  I am settled in and just returned to the community over the past 20 mins.  Wanted to give a shout out to all and say Merry Christmas!   ... View more

Hopefully the crackdown will happen directly on the hackers' heads. ... View more

Well, bleep.   (I keep everything up to date, though)   @MarkJFine wrote: I would not be surprised if we see more and more down time at various sites. ... View more

Thanks, everyone! ... View more

That's a good question -- only the Hughesnet mods on the site can answer that, but fingers crossed!   *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.   @DevFitz wrote: I imagine if it was returned now, the charge would remain anyway?   ... View more

"When I spoke to the rep about cancellation, I was not informed that there would be any deinstallation fee"   The information is in the subscriber agreement (section 1.3):  "As an alternative to de-installing and returning applicable Equipment to Hughes yourself (whether before or after the expiration of any Service commitment period), you may request that Hughes de-install the modem, power supply, and radio directly for a fee."       ... View more

>>When I cancelled my service, I was told that I would have to climb on the roof of my home to remove a radio that the tech installed upon starting my service.   You, personally, are not required to climb up on to the roof to retrieve the radio, but the radio must be retrieved and returned. If you can't do it yourself, it's expected you will get someone to do it for you.   >>They said they'd send a box for the return and follow up to address the radio removal. Now I'm seeing a $300 charge for non-return of equipment.   Yes, that's the charge for not returning equipment, and it is stated in the user agreement. Did they not send the box?   >>I just recently had my baby and in fact moved again in that time, and it's ridiculous that I would be expected to climb to the roof to uninstall a radio the tech installed.   You're not expected to climb to the roof to uninstall the radio. The radio needs to be returned, though, so you are expected to return it.   >> If I had known we would be forced to move 6 months later and have to climb to the roof to uninstall something I would have never started service.   Did you not ask what was involved in cancelling the service? Did you not read the user agreement? >> I will be filing a dispute with my card company and the Bx3 if this additional charge remains when I was told this would be followed up on, it is an absurd expectation in my opinion.   How is it absurd to expect the user to return equipment? No one told you that you had to climb up there yourself, only that the equipment needs to be returned. You can have someone else retrieve it. I don't think you have cause to initiate a dispute, given the charges are legitimate, and that there is no pregnancy clause in the user agreement.    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. ... View more