About milenders

Thanks so much to our moderator Liz for assisting in our Gen 5 service. We are now up and running! Thanks again Liz...Carol ... View more

Oh that would be so great, Liz. I will check as soon as I get back to my house. Fingers crossed 🤞 ... View more

Is this a solvable problem or are we just stuck? ... View more

Day 9 no internet & no explanation of why this is happening. ... View more

Thanks so much. I was wanting it documented that's one reason I am posting the days we don't have internet. ... View more

Hi Gabriel, we don't know what the problem is other than the install was correct but we can't connect with Hughes. When I try to go thru the steps of activation & he to the user section it gives me a window that states it can't connect to the server. They've been working on this since Saturday last & I find it hard to believe they haven't found the problem yet. You sound knowledgeable about this stuff, can I send your thoughts to Liz? Or maybe you can shoot her off an email. About to give up on this company & I have been with them since '08. Thanks for your thoughts.... ... View more

This is Easter morning & still no internet! ... View more

Hi Liz, just another update, still no internet! ... View more

Thanks again Liz. Here's hoping I have internet by Easter ... View more

Hi Liz, thank you for expediting the installer. He showed up, tried to get the internet, couldn't, so called HughesNet Techs, spent 5 hours on the phone, tried a 3rd modem & surprise, surprise, it didn't work either. So he left & we are again without access to the internet. So since we are in a contract together, we pay you money and you give us access to the internet, and you are not living up to your end, our next step is to bow out of the contract. I have a resolution however, our Gen 4 was working fine. A little slow but we had access to the internet. So how about you have the installer come back out with a gen 4 modem & get us back on? If not, please give me the steps to getting you back the equipment and us a refund. I hope we can rectify this the Friday before Easter 🐣 thanks so much, Carol ... View more

Liz, I contacted Eagle Satellite & they have not received a work order. When or if they do receive a work order, they won't be able to get to me till next week, maybe!?! This upgrade is turning out to be a major headache 🤕 😤 ... View more

Hi Liz, this is April 12,2017 & I still do not have internet or an installer. The people that were scheduled, Eagle Satellite tell me they do not service our area. I have called HughesNet & keep getting told an installer has been assigned, no they haven't. So here we sit waiting, in the mean time in order for me to get my work done I have to drive a mile to get a signal & sit in my car in the road. I would appreciate any help in expediting this Gen 5 install! The 2 previous modems that were installed did not work. Why? When other people are not having the same problem! Thanks in advance ... View more