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01-21-2024
04:25 PM
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01-08-2024
12:46 PM
Question- does the gen 6 beam for subscribers have a greater capacity than gen5 had? There was a congestion problem with gen 5 in the evenings, this had noting to do with being in fap. Thanks
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01-05-2024
02:25 PM
1 Kudo
Thanks Jay for your reply with the information I requested, I hope this helps others considering an upgrade to gen 6 . Thanks for your message , I will reply soon .
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01-04-2024
01:30 PM
Jay, thanks for your reply. You state- The select plan is $74.99 before any taxes or other fees (such as the lease fee). My questions are * As a poster asked, why can new customer get a $25 savings for a new account and a free installation ? * What does a service call to repoint the dish, and install the new modem cost? * What is the additional cost of a modem lease? * What are the additional fees, etc . * Why can't a customer have their service cancelled , when the tech comes to repoint the dish, install the modem, and take the old modem , I would think you want the gen 5 modem returned.
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01-02-2024
01:05 PM
I was going to post this in other topics, but in looking at the dates of the posts, it appears there is not the place to get any answers. Where can I get info ? none of the reps can answer my questions. I was geven the old Gen 5 support # to call. That went nowhere. I have tried to get info about an existing Hughes customer to upgrade to the new Hughes Gen 6 . I called the new service # , and was told to call the old Gen 5 support # I seem to not be able to get any info such as #1 do I have to cancel my old Gen 5 account and start a new account ? #2 it appears an existing customer must pay for a new installation? #3 What is the total for a new Select account ? The reps I spoke to only would set up a new account canceling my old account. So far I haven't been able to find answers for these questions.
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Performance
12-17-2023
10:39 PM
Well ,I was able to see your message, now, but have had 3 failed email sweeps today. I mentioned this before in this thread. It is sporadic, not every day.
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11-25-2023
04:40 PM
Saturday afternoon @1:30 Pm trying to view a youtube video at lowest resolution is impossiable-buffering. I have 30 Mps in my account, so the FAP ploy doesn't apply. The problem is congestion , so we just have to forget any decent service until tomorrow, hopefully when I am online at 5 Am I will have decent speed, not always as enough are downloading large files, again congestion. The Hughes ads keep adding to the problem also, thanks 😞
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11-21-2023
06:48 PM
I received an email from Hughes, they seem to be able to have no problems with my email client, but with regular email sweeps , and boot-up, still have the email problem occasionally. No, no solution. Worked for years, now no.
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11-14-2023
06:31 PM
I received the email from damian from my Thunderbird email client. )It did function for him, but not in the boot-up of my device, I got the unable to contact message , again. I post this as a user adding what is happening now a clue if that helps ?
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11-13-2023
10:40 PM
All day today, my pop3 email has not been able to connect to the Hughes email server. This is as it was a few months before. Just letting you know. Hope the techs can resolve it again. Thanks
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Performance
11-12-2023
09:22 PM
Sunday Nite, 11.12.23 as usual a dial-up evening even the Hughes login timed out. No large files, let alone a youtube video at the lowest resolution viewable. Thanks Hughes !
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11-05-2023
06:54 PM
Can't wait till tonite.3:50 Pm Speeds Forget FAP I have the same out of FAP. Congestion is the problem.
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11-03-2023
01:12 PM
Today-11.3, at about 6:30 Am Pdst , my service just stopped cold. I restarted the modem to restore service. I have this occasionally. I understand this is being worked on soon , an update for this as the wifi problem I hope. My update from this end today.
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10-24-2023
12:58 PM
It appears the Wifi problem some of us had was addressed with the update from Hughes. The speed problem however remains, during the bonus time, under 1Mps speed is a surprise, but it is there, whether in viewing pages, or video. I hope this is addressed, I doubt congestion at the times posted is the problem. I did restart the modem, this helped restore speed, if that means anything. The roller coaster ride continues . Thanks for the Wifi fix anyways 🙂
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Performance
10-13-2023
03:49 PM
Thank You Amanda for the update message. So I was correct after all. Both problems I had - wifi, and video streaming , I posted about hopefully will improve. So far, it appears it has been. Time will tell. It was only the last week or so , that there were severe problems. As far as updating drivers, I use Linux, all drivers are current , if any are to be updated I get them automatically in the updates . My problems were on your end, not mine it appears. Thanks again for the update message.
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10-12-2023
10:14 PM
1 Kudo
The wife said last nite there was a complete dead modem-no lights. It appears Hughes did a flush, or something, as performance tonite @ 7 Pm is much improved. I hope this continues. Most sites have regular maintenance to give the system a flush, and a fresh start. Perhaps Hughes did this? It will be interesting to see if the dial up speeds whether in FAP or not are gone, we'll see . Hope this is it.
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10-09-2023
03:59 PM
1 Kudo
What Beam are you on ? I'm in N California zip 95249. How long have you used Hughes? Thanks for your reply.
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10-09-2023
01:07 PM
Hi Amanda, I am reluctant to use a larger dwnload to test speed as it uses up my allowance. Yes , I notice all websites slow to load, an indicator of a degrading connection, less than 4 bars on the wifi icon, it varies. I can have 4 bars, then buffering, or a timeout, unable to connect message. A loss of connection. I can be watching a youtube video, I always use 250 dpi, nothing higher. While viewing a video, there will be no problem, then buffering. I restart my wifi on my device, and speed sometimes is back to what it should be, no buffering, and finish the video.Sometimes, after restarting mu wifi connection, I restart my Hughes modem, sometimes, my speeds are returned to what they should be. In the mornings- 5 Am, I have good speeds, then sometimes, the wifi stops, I restart it by removing the USB card, and my speed, connection returns. This erratic wifi connection happens at any time during use. For this reason, I am getting an ethernet cable , and will see if my connectivity/speed problem continues. My data posted shows something is amiss. The tech that talked to me was all about FAP, and didn't listen to my observations. When I have these problems at 5 Am Pst Beam 19 , when I didn't have these problems for years after Liz and others worked to help me get good service, eventually reaiming my dish to the older satellite. Congestion was the culprit supposedly, anyway for years , I had consistent , reliable usable service until the past week or so. I hope the ethernet cable will help limit the possibles. Thanks for your reply.
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10-07-2023
04:01 PM
This morning, suddenly my speed died. No FAP. From 21Mps to .53Mps no FAP. I have a question- Does Hughes lease out commercial space of bandwidth on Beam 19? I am trying to figure out what happened to a good record of service, now erratic, as the data shows for the past week, this in mornings as well as the expected increase of usage in the evenings.
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10-06-2023
11:15 PM
I bit the Bullet , and upgraded to the 50 mb plan. I am not in FAP, yet my speed is the same as when I was under FAP. Could someone explain why? Is congestion still the problem? Thanks
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10-05-2023
12:03 PM
No, a new bird doesn't help me now. I bit the bullet and upgraded to 50 Mbs. The price was near the same for the limited time. It will be good to see an improvement. Thanks for the replies.
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10-05-2023
09:54 AM
The question is why only for the past week or so? What has changed? It is very bad when testmytest cannot perform a test. What causes a restart of the modem to fix a slow speed during the bonus period, and during FAP? Thanks
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10-05-2023
08:42 AM
1 Kudo
I received 2 calls yesterday, one from service, one from tech support. The first call was a reiteration of the FAP policy. The second call from tech support was the same. The Rep said all was fine and I was in FAP, so nothing is wrong. I explained the very low speed problem; so low that testmytest.com cannot perform tests.Yesterday afternoon at 2 :00 Pm my speed in the one test that did work was 120 Kps. In my past evenings I had speeds as low, almost in the 215Kps range. I have had great speeds for years since the last problem I had, usually about 1 Mps , which works well for us, during FAP, which for us is almost the entire month. Since this is a new problem, I thought there was a problem, something definitely has changed, but I am told no, you're in FAP. Some mornings even during the bonus period I had under 1Mps, I would restart the modem, and see 12Mps or better. This seems to be something wrong. So now I am left with dial-up speed and less, and have to live with it, or change plans. I don't need high speed, just a usable 1 Mps . I am told this is not possible. What happened to my great Hughes service?
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09-30-2023
10:51 PM
As you can see, under FAP , I have dial up tonite. After we burned thru the tokens, the same old is back. Sadly the erratic wifi speed during a Solar Edge inverter update at 9:30 Am on the 17th corrupted my inverter, I cannot use the zigbee communication from the inverter to the gateway, that is corrupted. I now lost my Zigbee communication to the Hughes router. I still have solar to my utility meter, but no way to monitor the Solar Edge portal. Bummer. Solar Edge informed me the update was stopped mid way , why I now cannot view my Solar production and health:( I had an erratic wifi problem even in the Bonus time until 8 Am. before the corrupted update to my solar. I hope the latest example of the speed at 7:30 Pm on the 30th shows what I have. Thanks for your working on this.
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09-28-2023
04:39 PM
How can I test speeds, when now during FAP I have tokens ? Seems contrary to diagnosing the problem.
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09-27-2023
11:16 PM
So Here's The tests, Hughes Vrs Test my test. Same time frame. Notice the difference Test My test at same time-
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09-27-2023
10:31 PM
Tonite's non performance- My wife using a KIndle did 3 tests, I had all apps closed. She had under 300 Kps on her 3 tests. I tried the restart the wifi shtick , gained 150 Kps, still about dial up , the last test was pitiful, the wife not using an app. I see others are having no connection at all. Hope they get this figured out. Now a cat Pic 🙂
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09-27-2023
06:09 PM
The last speed today was after I restarted my wifi connection. Why would this happen? To restart the wifi, I click on the wifi bar , a menu comes up, I click on Hug (the Hughes wifi modem I connect to) it disconnects, then reconnects. I immediately retest test my test , and voila, I get 2.36 Mps . Any ideers appreciated.
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