About cuddlebug

To be completely honest when I first saw the post I thought "Bill should really stop telling our customers about their payments!" 🙂 ... View more

I have the HT 1100 modem, how do I know if it is an Jupiter, brand new dish !!!??? ... View more

...? Did I miss something? -Liz ... View more

Good morning Pam, Welcome to the community and thanks for posting. I'm sorry your expectations aren't being met, we can help address your concerns. Please scroll up and click on the New Post button to start your own thread and include a case number or your HughesNet modem's serial number located on the back/bottom so we can locate your account and get started. Thanks, Liz ... View more

Depends, remote access through Windows is different from remote access through the router. I believe they do it through the OS but have never dealt with them. Maybe someone else will have the exact answer. Pretty sure it is through the OS though because you'd know if you went into the router and enabled it. Besides, they only need access to your computer, not the whole network. I would make sure remote access on your computer is turned off now along with the router. ... View more

Deborah I am so glad to hear things are beginning to come around for you.  This is not something to take lightly, and I don't.  I have seen others go through similar situations and it's terrible.  God bless you all. ... View more

Thank you cuddlebug our home was spared and progress is being made for our country roads ... View more

Hi cuddlebug,  I'm glad you're able to see your invoice now. I'm sorry for the inconvenience of not being able to take care of all this while logged into the Support Center, this is on our road map of improvements, however I have no time frame for when this will be addressed. Please don't hesitate to drop us a line here if you run in to the same experience. Thanks, Liz ... View more

it is time for the Holiday pledge...ahem...I shall eat what I want, however much I want, and as frequently as I want and I shall not feel guilty.  Than....I shall do what my husband used to do.  After the meal, I shall find a wam blanket, turn on the t.v., grab my pillow, and dweeb.  (End of pledge).  ... View more

You're welcome, cuddlebug! We're here if you need us. 🙂 -Liz ... View more

Hi Gwalk, Thanks for posting. You may have confirmed a question I had for our devs. They just mentioned that invoices in the CMC aren't viewable today, and I wasn't sure if that applied to all customers, but looks like that may be the case. I would think this is temporary while they are working on some CMC updates. I don't have any ETA yet on the updates.  -Liz ... View more