About rustythecur

Thank you Remy ... View more

      Thank you Liz I really appreciate your efforts to help me. I am sure this will solve my problem. After the modem arrives if everything works as expected I will hit the accept as solution button below your post.                                                                                                                                   Thanks again. ... View more

A correction when I try and connect to the SCC I get this message   "Unable to connect Firefox can’t establish a connection to the server at 192.168.0.1. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer’s network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web."       I then switched to the NetGear modem and went to the SCC page and checked the System Status and saw the following state code,           "State Code    14.1.1 -- No devices connected"     this was followed with a red x         Also at the top of the page was "Diagnostic Code 0000-0000-0000-0049    Another correction while I could not connect to the internet all the lights were on but none were flashing on the HughesNet Modem ... View more

Hi Liz,       Below is the message I get when I lose my connection to the internet and when I cannot connect to the SCC. To be clear I try to access a website, the page on my screen goes white, the bar at the top of the page spins a bit then this page comes up. I then try and go to the SCC, the page goes white, the top spins or gyrates or whatever you call after 15 or 30 seconds the page below comes up. I hope this helps.                                         "Hmm. We can't connect that site.                                      It appears you are not connected to the internet.                                      Here are two things you can try.                                      Check you network connection.                                      If you are connected but behind a firewall check that firefox has permission to access                                     the web."                  Near as I can tell the same lights are on or flashing when I lose my connection ... View more

Hi Liz,     The computer connected directly to the modem did not disconnect from the internet this weekend. The computer connected to the HughesNet wifi network did but I can not access the System Control Center on that computer when it can not connect.      This 1st test was done when I could not watch a video without constant buffering, also regular web pages load very slowly.   Terminal/Gateway Connectivity Test Connectivity Test in progress... 100% IP Gateway    MID27HNSIGW62A001Adv Packet Loss   30% Average Delay   6,151 ms Minimum Delay  5,740 ms Maximum Delay  6,500 ms You have limited connectivity to the gateway.             This second test everything was working normally. The second test was about 5 minutes after the first.   Terminal/Gateway Connectivity Test Connectivity Test in progress... 100% IP Gateway    MID27HNSIGW62A001Adv Packet Loss   0% Average Delay   618 ms Minimum Delay  570 ms Maximum Delay  680 ms You have good connectivity to the gateway. ... View more

Hi Liz,         A clarification, when the Hughesnet modem can not connect the internet, the Netgear modem and the computer connected by a ethernet cable can connect to the internet. ... View more

Hi Liz,         As regards the NetGear modem, it has been unplugged most of the time since I first posted. I did not want to complicate matters by having any more equipment involved than necessary. I plugged it in for a while to see what would happen. If you wish I will plug it back in and when I have a problem connecting I will try it. I had the same buffering problem with the NetGear router.         Also the computer directly connected is not usually on, however once this weekend when my laptop could not connect I did turn it on and it also was unable to connect to the internet at that time. If you wish I will leave it on also and check whenever I have a problem.     The modem is on the floor without anything in the near vicinity.       Liz I use the internet in the morning when I first get up and in the evening after I have finished my chores. During the day I only check it once or twice when I come inside for a moment, so I probably when not respond to you until tonight after you are done working for the day.                                                                                                                              Thanks ... View more

    Another update, over the weekend when I encountered a lot of buffering while watching a video on the computer that connects by way of wifi I would switch to the computer that is connected by a ethernet cable. I would then watch the same video over again. The amount of buffering seemed to be about the same.          When I am on the internet I regularly do the Terminal/Gateway Connectivity Test on the Hughesnet System Control Center. It shows a packet loss of between 0% and 50% with 50% packet loss being rare. When I encounter problems the packet loss is usually 20% or higher.        I have more problem in the evening that early morning. My speeds however seem to be good at all times.       Several times a day I lose my internet connection completely and cannot even connect to the Hughesnet System Control Center. This lasts from several seconds to 15 or 20 minutes. ... View more

Hi Liz,      Another update. About 6 am PST my laptop which is connected to the internet by wifi lost its connection. I also could not connect to the HughesNet System Control Center. I tried the computer that is connected by an ethernet cable and it worked fine.      I then connected a NetGear modem to the HughesNet modem by a ethernet cable and my laptop was able to connect to the internet by way of the NetGear wifi network. Sometime after 6:30 am the HughesNet wifi network started working again. ... View more

Hi Liz,       Tonight I started going to other sites to watch videos when I began to experience severe buffering on YouTube. I had the same problem to one degree or another what every site I went to.        I do not know if the Terminal/Gateway Connectivity Test is related to this matter but when ever I have called customer support they have wanted to do that test. Whenever the buffering became serve I would do the Terminal/Gateway Connectivity Test and it would show a packet loss of 20% or 30%. Twice I lost the internet completely and could no even load the System Control Center. However that lasted for only a minute or two.     I will include my Testmy results. All the test were done when I was experiencing problem, however all the speeds are really good.             http://testmy.net/quickstats/Tom%20Flanagan             I do not know the source of my problem, whether it is a problem with Hughesnet or something going in my home network. ... View more

Hi Liz,          I am using a MacBook Pro connected by wifi and a pc connected by a ethernet cable. The mac is my primary device I just turned on the pc to see if it was experiencing the same problem. It was. I have been working out side most of the day but when I have been inside I have done the connectivity test on the Hughesnet System Control Center. Once I could not connect to the internet however after a few minutes I could, sometimes the test says I have 0% packet loss and a good conection to the gateway. Other times the test resualt is 10% or 20% or 30% packett loss and that I have a limited connection to the gateway.       For instance when I came in before I read your message the test said 0% packet loss. After reading your message I repeated the test and the result was 20% packet loss.                                                                                        Thank you for your time   ... View more

Sorry for the constant updates. I was watching a YouTube video and it started buffering so I ran the connectivity test again.   20 % packet loss and it says I have limited connectivity to the gateway. ... View more

    Just an update, this morning I lost my internet connection for a few minutes. When it came back I got on the Hughesnet System Control Center and ran the connectivity test again. It now shows 0 packet loss and it says I have a good connection to the internet. ... View more

Thank you Gabe for your reply. The modem is out in the open where the installer placed it. I will leave it on all day as you suggested. ... View more

I have not received any help with my problem from the moderators on this site. I ran the Connectivity Test on the Hughesnet System Control Center. The results below.   Terminal/Gateway Connectivity Test Connectivity Test in progress...     100% IP Gateway      MID27HNSIGW62A002Adv Packet Loss      10% Average Delay   789 ms Minimum Delay   577 ms Maxium Delay     1650 ms You have limited connectivity to the gateway. The last line, “You have limited connectivity to the gateway”, could that be the answer to my problem? Again my speeds according to Testmy are excellent.     I have been a Hughesnet customer for a year and a half. I have tried to be civil and understanding when trying to deal with the many problems I have encountered when dealing with Hughesnet. When I upgraded from Gen 4 to Gen 5 I was charged for both services, I called customer service pointed that out and told that the problem would be fixed. Next month the same thing, called told it would be fixed. Next bill still charged for both 3rd called seems to have fixed that problem.      The modem I was issued when I upgraded to Gen 5 began performing erratically after about a month. If it was on for a long time speeds would drop below 1mb then it would start disconnecting from the internet. I would shut of and allow it to cool down. Then it would work again. As time went by the amount of time it would work before beginning to fail would become shorter and shorter. This went on for several months, I would call tech support and they would have me run tests and tell me everything was alright on their end.       I would tell them that the modem was failing when it would get hot, they ignored me. Finally one day I was on the phone with them performing tests when the modem failed completely and permanently. For the first time my problem was escalated to the second level of support. They determined the modem was not working. Thank you. They scheduled a technicians visit in a weeks time. He took one look at it and said it had failed because it was getting to hot, just what I had been telling the tech support people for several months.      I endured several months of what is substandard service even for Hughesnet because nobody cared. With my current modem I shut it off when ever it is not in use I am not going thru that nightmare again.        When I upgraded to Gen 5 I was introduced to Video Optimization, except for me it did not work. To be specific when I would open the Usage Meter there was no Video Setting on the side bar or in the drop down menu so could not disable the Video Savings Mode. That wasn’t very frustrating, it took 8 days to resolve that problem. To this day the Usage Meter often is not there when I turn on my computer. I then must restart my computer and hope it shows up. My all time record was 16 restarts.       I am paying 3 times what I ever have paid for internet access and the quality of service is terrible. With other providers if their was a problem and that was rare it was fixed in a day. That is I would alert them to the fact that something was amiss and they would fix it without my further involvement.       Lets recap Hughesnet is very expensive, I would say its customer service is a joke but it is worse then that because you waste hours on phone for no purpose other than becoming very frustrated. You can not play internet games, streaming does not really work, video conferencing is a joke. My healthcare provider wanted to set me up to be able to talk to a doctor over the internet since I live in a remote area. I told them who my internet provider is and they dropped that idea. Now I can not even watch a Youtube Video. If all I can do is read my email I can go into town twice a week and do that at the Library for free and save my self $120 a month. ... View more

Hi Corrosive,                 I do have the Video Data Saver disabled, I always disable it when I get on the internet.                                                                                                                Thank you ... View more