Hello @Nicolewyatt We definitely want to help you get this resolved and the most direct way to do this is to help you in your own thread. If @GabeU's recommendations do not resolve your issue or you have more questions/concerns, please create a new post in our technical support category with some more details such as the devices you are using, time of day the issues occur and any troubleshooting you've done so far. This post was resurrected from last year but unfortunately we did not receive any response from the original poster last year, so this thread will be closed. If anyone still has questions or concerns please create a new thread in the appropriate category. Thank you, Amanda
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