In addition to posting this, I also spoke to someone in chat. Apparently, they were able to manually enter receipt of the modem. I, now, have a credit on my account...
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@ZPHughes There are known issues on a few beams that Hughesnet is presently working to fix. It's possible that you are on one of those beams (there are a few posts regarding this in the tech support section). You can find your beam in the "Satellite" box on the following page... http://192.168.0.1/#!/home/information If you are not on one of those beams, it would be a good idea for you to create a new topic to address your issue.
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