Don't need a rep to answer this, anymore. Just spoke to phone rep for the last time I'm going to try. Apparantly, hughesnet does not care if your internet drops to the point you can not browse at all after your paid allowance is exhausted. They have no interest in making adjustments, unless you can afford to pay for more data allowance. I have been with Hughesnet for a couple years, and have never been treated this way. Someone always took care of the issue before I upgraded to Gen5. Now, I have to find another internet service that actually cares when the customer has an issue. I have suggested Hughesnet to many people. I will, now, have to tell them exactly what is going on and will have them tell everyone they know. To all you people whao have nothing better to do than hang out in Hughesnet tech support and criticise, make suggestions and get gold stars from the reps..... DO NOT REPLY TO THIS.
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During throttled time, I usually get about 2+mbps download and 1mbps upload. For the last several days, download has been about .40 to 1mbps and 4mbps upload. I have contacted tech support with no positive results and this low download is really causing a problem. What can i do?? I have the Gen5 new modem HT2000W. I have been repeatedly told that it is because my high speed allotment is exhausted, but I know this is not the cause. During this time, I normally have higher speeds with no lag in things like facebook and viewing videos. A few weeks ago, a tech had to replace the radio transmitter on the dish. I also had the modem replaced. I have a SQF of 104, so i know i have a good signal. I have re-installed a few times. No help. http://testmy.net/db/SzoWZRPtd.A4K0W6eDf http://testmy.net/db/nTj54pYvI http://testmy.net/db/x2r6AhHS0.NjvBQhyYI http://testmy.net/db/3CacvD1th.iAFS3bmjT http://testmy.net/db/8yc1TjdNX.E5bC7n8KT
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