Everyday at noon im connected without internet for up to 4 hours! Everyday!
I hate this company Everyday at noon im connected without internet for up to 4 hours! Everyday! Just got off the phone with them and they want to do their lil tests. She says its showing it's good, my router is so hot to the touch it will burn you. System and transmit lights are out lan and wifi are blinking i have a picture of it. Worse company ive ever tried dealing with!!! You expect to get paid every month well I expect to have wifi all day not 19-20 hrs a day.i bought starlink and im dismantled hughesnet sending all the crap equipment back. And installing starlink.ive fought with this company for over a yr now and hasn't 1 time fixed my issue!!!! Hughesnet is a joke.im putting that on a sign and putting it in my front yard.so all the rich ppl living at the lake can see it and know better then to get trapped in this worthless wifi for 2 yrs. You know it sux that's why we sign the 2 yr lease!! Thanks for nothing
WiFi box
I got hugesnet recently when I moved into a rural area and I was really hoping I would love it. Within the first 2 days my modem would stop displaying any lights besides lan. I spoke with support around the time and they did troubleshooting nothing got fixed I finally reset it for about the 20th time and it worked. Fast forward 5-6 months later I have still had the issue persistently and I had not been recommended a new WiFi box. I want to note I work from home and have no cell phone service so I heavily rely on my WiFi. Come about 2 days ago my WiFi went out and I tried it all! Troubleshooting, rebooting, power cycling, everything. I finally was recommended to get a new WiFi box (should’ve happen from the start mine was used and shows obvious signs of being previously used/damaged). Come to find out unless I want to wait 7-10 business days it would be a 25$ shipping fee for 2 day shipping which is still ridiculous. I asked if a technician could come out as I HEAVILY rely on my WiFi and was told it would be a 150$ fee. So long story short I have been without WiFi for days and am unable to complete my jobs assignments. I assume I will wait on the new box as I have no other option but I am highly disappointed. Has anyone else gone through this?
Hughesnet email is not forwarding
I had set up a outside email account to forward to, it worked for about a hour or so this morning and is not working now. I have checked to make sure the forwarded email account is valid and active, and it is ok. Please can we get this taken care of, I have noticed others with the same issue. Thanks
Replace My Modem
My Hughesnet modem completely stopped working. The only lights that come on anymore is Lan and Wifi. The power light doesn't even come on. Technical support couldn't fix it and factory reset doesn't work. It was not a new modem when our service was installed a few months ago. Please send a new modem to replace this outdated and faulty one. Thanks...
Outlook Settings
My email (Outlook) stopped working last week. Thinking that it was related to password expiration, I reset my password. I am able to access the Hughes.net WebMail but it's difficult for me to use. I prefer to use Outlook. When I update the password in Outlook, it still doesn't connect. I attempted to verify the Outlook server settings but can't find any consistent or recent information in the support forums. My settings are: Incoming Mail: mail.hughes.net over port 995, "This server requires an encrypted connection (SSL/TLS) is checked Outgoing Mail: smtp.hughes.net over port 587 My husband is also having the same issue with his email, so I doubt that it is account related. Also, we are using Hughes for TV and email, our internet is through ThinkBig, but I should be able to access email regardless of how I am connecting. I've submitted a support ticket the other day but haven't heard back. I even tried using the directions to migrate to Gmail but that also doesn't work.
Slow internet
just got Hughesnet and upgraded to the 200gb. However, I still have about 100gb left of priority data. All that aside, I keep getting either 1 mbps download speed or even lower! I understand that the Internet is slower in bad weather, and it does rain here on the mountain sometimes, but this even happens when there's not a cloud in the sky. My internet i have 92 gb left of priority data and my connection is terrible going to call another internet provider I just paid well lost 250 dollars paying you ppl to come and put new equipment in for garbage internet.
