About Brooke

Thank you all very much for your help. Brooke that is awesome ! Hopefully this does fix it all. Ill keep you posted. ... View more

Tiffany, it's been a while since we last heard from you, so we will close this thread. You're still more than welcome to respond to the private message I sent you regarding some further details.    -Brooke ... View more

Hello Adalhover, I'm closing this thread since we never got a reply from you. In regards to my offer, you're more than welcome to send me a private message (PM) in the top right corner of the community page with how you'd like to proceed.   Thank you. -Brooke ... View more

dejesus1920,   I'm closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.   Thank you, -Brooke ... View more

It's been a while since we last heard from you, so we will close this thread. I hope everything has been resolved for you! If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   Thank you. -Brooke ... View more

This is a solutions site, where people post their problems and get help solving them.  Your post is  useless as it is, and helps no one,  especially not yourself.  It looks like you've been disappointed with the the service in some way, but if you don't say what happened,  the Hughesnet moderators and fellow customers on this site can't attempt to help you.  Why don't you create a new thread and give people a chance to help you?  If you have account issues, use myAccount and Billing.  If you have technical issues, use Tech Support.     @savannahskye wrote: Good luck. I have an hour every month to try to fix my problems...promises are made and not upheld.   ... View more

Hello! Please check your private messages, as I've sent you an update.  Thank you. -Brooke ... View more

Hi john777, I understand your frustration of not having access to the 30 GB plan anymore. However, as it's been mentioned, your area has a high demand for the service, which would cause the system to overload if customers continued to have access to the 30 and 50 GB plans. This would ultimately lead to everyone's service running poorly.    As a customer, you are free to post on here any troubles you may be experiencing, and we'll be here to help! In order to stay as a member though, you must refrain from using inappropriate language and follow our Guidelines and Terms. If you violate these Guidelines and Terms, further action will be taken.    For your data usage, there are ways to maximize your usage that can help prevent your service being placed at reduced speeds. You can check out some tips here.    Your cooperation and understanding are appreciated. Thank you! -Brooke ... View more

@maratsade wrote:   Perhaps he should change his plan to a lower plan and live with the throttling.  That's what he did, or is planning on doing, at least.   ... View more

@unimpressed wrote: Gabe here seems to troll the community forum and twitter in defense of this practice quite regularly. This is NOT a normal billing process.   Whether you consider this a "normal" billing practice or not, this is HughesNet's billing practice.  No one is required to sign up for any service, but if they do they agree to that company's Terms of Service.  If they don't agree with those terms, including the company's billing practices, they can choose not to sign up for that service.     And you can say I'm "trolling" all you like.  The OP asked a question and I answered it, just as I do and have done for hundreds of other people who have asked questions or asked for help on this site.  What you think of me or how I comport myself on this or any other site doesn't matter.   ... View more

On our end, it only showed the invoice amount and no other previous charges taken from your card, that's certainly odd. Might have been a glitch in our system, perhaps? I'm glad everything got resolved, though!    However, to answer your question about your invoice, you can view this from My Account > My Bill and it'll have a printable version of your invoices to view at anytime, which will provide a breakdown of your bill if you ever have questions in the future.  -Brooke ... View more

Hi Saraca23, welcome to the community and thank you for bringing this to our attention. I took a look at your account and see that the box was not shipped during your initial cancellation. This is not part of our usual cancellation process, so I apologize for the error on our end.    As far as the box, we can get the payment reversed sooner than your next bill. Once you get the box and send it back, keep the tracking number on hand. Once it's reached to us, we can receive manually through our system. When we manually receive the box, the reversal will apply within an hour. Please make sure to not make any adjustments to the card we have on file during this process, or the reversal will not go through.   Once again I apologize for this and I wish you the best with your next provider. Let me know if you have any other questions or concerns I can address. -Brooke ... View more

Of course, glad I was able to help 🙂 -Brooke ... View more

Absolutely, and I am happy with the feedback regarding the technician. I will go ahead and cancel the appointment.    -Brooke ... View more

Southernsierra, I haven't heard from you, I hope all is well!   Due to inactivity, I'm going to close this thread, but feel free to post a new thread should you have any further questions or concerns we can address!    Thank you.  -Brooke ... View more

@maratsade wrote: Good for you, Debbie, for getting rid of your TV.  I cut the cord 4 years ago and I'm glad I did (though others in my household still watch TV).   I can still watch news online if I choose to, and other things as well, but the TV is history for me.   I watch DVDs when I have time too.  @maratsade  Same here. All I ever watched was the news. I can read all the news I want for free on the internet, and I watch Meet the Press most Sunday mornings on my phone, just the segments I'm interested in. Joy likes to watch the Seahawks, but we can live stream a game a week without going in FAP because we don't stream anything else during normal hours. ... View more

Yay!! I'm so glad. Thanks for letting me know too!    -Brooke ... View more

Hi BrandonCrist, I haven't heard from you. I'm going to close this thread due to inactivity, but if you have other questions, you're more than welcome to start a new thread and we'll be glad to help!   Thank you. -Brooke ... View more

Hello danoh, I have not heard from you since your initial post. I hope we were able to answer your inquiries. I'm going to close this thread due to inactivity, but if you ever have questions in the future, you're more than welcome to start a new thread and we'll be glad to help out!   Thank you. -Brooke ... View more

Hi JohnJeremy, Since I haven't heard back from you,, I checked your account and looks like the services have been cancelled and you received your refund. I'm glad we were able to correct this for you, but sad to see you go. However on these circumstances, I understand.    I'm going to go ahead and close this thread due to inactivity. I extend my best regards with your next provider.    Thank you. -Brooke ... View more