Forum Discussion

ralphmoore's avatar
ralphmoore
Sophomore
10 years ago

1000 modem replaced with 1100 modem. Same problem

I am still having problems with service constantly going out or not being able to maneuver on the net. As suggested, my 1000 modem was updated to the 1100modem. Hughesnet tech came out as authorized...
Liz's avatar
Liz
Moderator
10 years ago
Hi Nancy, 

I see there was a huge spike in dropped packets from the modem, so I'll send another HT1100 your way. As for your RMA status, could you please provide me with the UPS tracking number? 

Thanks,
Liz