Forum Discussion

ralphmoore's avatar
ralphmoore
Sophomore
10 years ago

1000 modem replaced with 1100 modem. Same problem

I am still having problems with service constantly going out or not being able to maneuver on the net. As suggested, my 1000 modem was updated to the 1100modem. Hughesnet tech came out as authorized...
Liz's avatar
Liz
Moderator
10 years ago
Thanks Nancy, that helps. I wanted to make sure this was noted in your account so you're not charged for any Unreturned Equipment Fees.

Again, I'm sorry to hear the modem I initially sent is still not helping, I hope this new one does. Please let me know how it goes.

Thanks,
Liz